SIVAMANI CHELLAM SINGHADURAI

• Managing the infrastructure incident support queues activities on a day-to-day operational basis.
• Working closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support.

Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Providing Desktop-level solutions to end users based on the remedy calls that within the SLA installation, troubleshooting and configuration of Win server and Client OS Win 7/8/10.

• Resolved customer inquiries in a timely manner via phone, email, or chat.
• Installed, configured, and maintained customer networks.
• Provided technical support for customers, troubleshooting hardware and software issues.