Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Languages
Timeline
AssistantManager

Skye DuHamel

Louisville

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Quality Assurance/Fraud Analyst/Customer Call Center Representative

Best Buy
10.2019 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Email correspondences between other departments such as Customer Support, Fraud Analysts, and the Better Business Bureau refund dispute team ensuring effective communication and resolution.
  • Documenting and creating inventory adjustments.
  • Assisted in reducing company losses by accurately identifying fraudulent and out of policy return attempts.
  • Documenting all fraudulent returns on the customers account and record keeping.
  • Product inspection and attention to detail for all customer returns to maintain both customer satisfaction and company policy.
  • Maintained accurate records of all returned items, ensuring proper inventory management and control.
  • Handled escalated customer calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Daily programs utilized include MS Excel, MS Word, Sharepoint, One Drive, Citrix Breeze, Company order interface

Inventory Supervisor

Walmart
09.2018 - 09.2019
  • Organized daily workflow schedules for efficient allocation of tasks among 15-30 team members, maximizing productivity levels.
  • Enhanced team efficiency by assisting with truck unloading and organizing merchandise on pallets.
  • Daily tours to note which tasks need to be delegated.
  • Auditing incoming inventory
  • Working in a fast-paced environment while utilizing problem-solving, leading, and customer communication skills to meet industry standards and goals.
  • Increased overall efficiency by assisting with training new team members on proper shelf stocking techniques and company protocols.

Education

Strayer University
Online
02.2024 - 05.2028

High School Diploma -

Central Hardin High School
Elizabethtown, KY
02.2016

Skills

    Data Analysis

    Problem-Solving

    Fraud Detection

    Verbal and written communication

    Trained in Microsoft Excel

    Trained in Microsoft Word

    Relationship Building

    Productivity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Remote part-time work

Languages

English
Native or Bilingual

Timeline

Strayer University
02.2024 - 05.2028

Quality Assurance/Fraud Analyst/Customer Call Center Representative

Best Buy
10.2019 - Current

Inventory Supervisor

Walmart
09.2018 - 09.2019

High School Diploma -

Central Hardin High School

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Skye DuHamel