Sofia Chavez
Florence
Summary
Dynamic office manager specializing in women's health, recognized in the Top 10% for 'Likely to Recommend' in Press Ganey. Expertise in optimizing patient flow and managing a team to enhance operational efficiency while delivering exceptional patient care.
Overview
17
17
years of professional experience
Work History
Practice Manager II
St. Elizabeth Physicians Women’s Health OB/GYN
Lawrenceburg
01.2022 - Current
- Oversaw the flow of patients through office processes to ensure prompt, efficient, and courteous care.
- Achieved Top 10% in "Likely to Recommend" in Press Ganey
- Manage schedules, organize office functions, and oversee daily operations of office with employees and providers.
- Conducted weekly and monthly staff/provider meetings to enhance communication and operational effectiveness.
- Hire, train, and onboard new employees.
- Prepare quarterly and annual evaluation reviews, competencies, and proficiency testing for all employees.
- Counseled and disciplined employees, managing terminations due to performance and policy violations to uphold standards.
- Addressed patient complaints by actively listening and providing tailored solutions to enhance patient experience.
- Developed the departmental budget by reviewing past expenditures and estimating future financial requirements.
Team Lead
St. Elizabeth Physicians Podiatry
Florence
01.2021 - 01.2022
- Manage schedules.
- Supply ordering.
- Ensure compliance with current healthcare regulations.
- Train new employees.
- Maintain communication between staff, providers, and manager.
- Assist in handling patient complaints.
- Manage time cards, PTO, and sick leave.
Medical Assistant Safety Coordinator
St. Elizabeth Physicians Urogynecology
01.2019 - 01.2020
- Greeted patients, took vitals, provided patient instructions, and responded to requests to ensure patient comfort and support.
- Maintain examining room cleanliness; restock exam room, supplies and equipment between patients.
- Assist in Cystoscopies, Botox, UDE and other in-office procedures.
- Coordinated prior authorizations for medications to facilitate timely access to necessary treatments.
Medical Assistant
HealthPoint Family Care
Florence
01.2011 - 01.2019
- Greeted patients, took vitals, provided patient instructions, and addressed requests to ensure a positive visit experience.
- Assist doctors in in-office procedures.
- Record patient information, new medications and any or all allergies in electronic charts.
- Request and release medical records, track patient information and enter it into electronic medical records.
- Coordinated VFC immunizations, ensuring compliance with standards, promptly addressed temperature discrepancies, and trained staff on proper vaccine management and storage.
- Monitor 340B medications to ensure accurate logging and compliance.
- Interpret for patients and providers, answer questions regarding the status of various accounts and attend to problems or complaints from patients in person.
Medical Assistant
OB/GYN Assoc. of North Jersey
North Bergen
01.2009 - 01.2011
- Greeted patients, took vitals, provided patient instructions, and addressed requests to ensure a positive patient experience.
- Maintain examining room cleanliness; restock exam room supplies and equipment between patients.
- Assist doctors in in-office procedures/surgeries.
- Record patient information, new medications and any or all allergies in electronic charts.
- Set up and maintain various files and records.
- Interpret customers insurance, answer questions regarding the status of various accounts and attend to problems or complaints from patients in person.
- Requested and released medical records, tracked patient information, and entered it into electronic medical records to maintain accurate and up-to-date patient data.
- Followed up on pharmaceutical information and doctors' orders to ensure proper patient adherence to home care instructions.
Education
B.A - Organizational Leadership
Northern Kentucky University
Highland Heights, KY12-2023
Registered Medical Assistant Certified -
Gateway Community College Testing Center
Florence, KY01-2019
Skills
- Patient flow optimization
- Healthcare compliance
- Budget preparation
- Scheduling coordination
- Staff management
- Employee training
Timeline
Practice Manager II
St. Elizabeth Physicians Women’s Health OB/GYN
01.2022 - Current
Team Lead
St. Elizabeth Physicians Podiatry
01.2021 - 01.2022
Medical Assistant Safety Coordinator
St. Elizabeth Physicians Urogynecology
01.2019 - 01.2020
Medical Assistant
HealthPoint Family Care
01.2011 - 01.2019
Medical Assistant
OB/GYN Assoc. of North Jersey
01.2009 - 01.2011
B.A - Organizational Leadership
Northern Kentucky University
Registered Medical Assistant Certified -
Gateway Community College Testing Center