Song Sweat
Louisville
Summary
Dynamic customer service professional with experience at Shane Co., adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Proven ability to train teams and uphold quality standards while managing high-pressure situations. Skilled in data entry and critical thinking, consistently delivering outstanding service and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Shane Co.
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Bartender
Justins House of Bourbon
06.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Shift Leader
Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Expanded Duties Dental Assistant Certification - Dental Assisting
MedQuest College
Louisville, KYHigh School Diploma - General
Seneca High School
Louisville, KY05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Professional telephone demeanor
- Appointment scheduling
- Quality control
Timeline
Customer Service Representative
Shane Co.
10.2023 - Current
Bartender
Justins House of Bourbon
06.2022 - 10.2023
Shift Leader
Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2022
Expanded Duties Dental Assistant Certification - Dental Assisting
MedQuest College
High School Diploma - General
Seneca High School
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