Sonia Smith
Lexington,KY
Summary
Sr. Claims Adjuster at SmartCasualty Claims Solutions with a proven track record in achieving favorable claim resolutions. Expert in customer communication and workflow optimization, overseeing complex accounts while ensuring meticulous attention to detail. Proficient in Microsoft Office and Excel, driving efficiency in claims management and enhancing operational effectiveness.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sr. Claims Adjuster
SmartCasualty Claims Solutions
10.2006 - 10.2025
- Responsible for numerous complex accounts in the post awarded status for permanent total and permanent partial claim. Review reserves annually, complete daily medical and pharmacy request
- Completed status excess updates and reimbursement request for all account
- Directly overseeing, investigating, evaluating, and responsible to achieve favorable claim resolution for new claims
Administrative Assistant
The Law Offices of Melbourne Mills Jr., PLLC
01.2003 - 05.2006
- Operated a multi-line phone system
- Opened daily mail sorting and distributing documents in a timely fashion
- Created new personal injury claims and new claims for class action dept.
- Performed additional back up duties for assistance to legal assistants
Senior Auto Express Processor
Allstate Insurance Company
04.1994 - 12.2002
- Assistant to personal lines claims representative
- Reviewed auto coverage information to schedule auto inspection assignments for involved parties, create rental car appointments if needed, and transfer bodily injury of claimants to casualty unit
- Independently coordinated up to twenty claims a day of single car accidents, comprehensive losses while ensuring optimal customer service
Education
High School Diploma - General Studies
Henry Clay High School
Lexington, KY05.1984
Skills
Directly overseeing claims both new and post awarded
Claims investigation & evaluation
Proficiency with Microsoft Office, Excel and Quest
Strong organization and time management
Exceptional customer service with emphasis of communication
Certification
Resident Independent Adjuster Property & Casualty DOI ID: 378027 NPN ID: 7203744
Timeline
Sr. Claims Adjuster
SmartCasualty Claims Solutions
10.2006 - 10.2025
Administrative Assistant
The Law Offices of Melbourne Mills Jr., PLLC
01.2003 - 05.2006
Senior Auto Express Processor
Allstate Insurance Company
04.1994 - 12.2002
High School Diploma - General Studies
Henry Clay High School