Sonya Bendo-Drake

Office Manager for multiple companies within The Burton Group Ltd - 2020 to Present

• Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Handled the recruitment process, conducting interviews, and onboarding new employees.
• Served as a liaison between the owners and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Reduced overhead costs significantly through the negotiation of vendor contracts for office supplies and services.
• Oversaw the office budget, ensuring all expenditures were within allocated funds, and identifying cost-saving opportunities.
• Managed scheduling and coordination of all office meetings to ensure smooth operations, and minimal conflicts.
• Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.

Bar & Restaurant Manager, The Burton Group.

December 2023 - Present

• Closed out the cash register and prepared the cashier report at the close of business.
• Created a welcoming atmosphere, fostering a loyal customer base, and repeat business.
• Oversaw maintenance tasks for the bar and restaurant area, ensuring a clean and safe environment for patrons at all times..ll times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Handled recruiting and onboarding of new employees.
• Organized company events, including holiday parties and team-building activities.
• Maintained confidential records relating to personnel matters.
• Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
• Answered phone calls, responded to emails.
• Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
• Provided administrative support to the owners, including preparing reports and presentations.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Coordinated meetings, conferences, travel arrangements.
• Processed payroll accurately ensuring all employees were paid on time.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Administered payroll and maintained proper documentation of employee personnel.
• Used judgment and initiative in handling confidential matters and requests.

• Ensured compliance with local laws and regulations related to property management.
• Maintain accurate records of all transactions related to rental properties.
• Provide clear communication between tenants and the landlord.
• Provided guidance to staff members in carrying out day-to-day tasks related to the property management operations.
• Maintained records of all transactions related to property management activities, such as rent and utility payments, supplies, and maintenance requests.
• Established relationships with local businesses providing goods and services related to property management.
• Identified areas for improvement in existing property management systems.
• Assisted tenants with their inquiries and complaints regarding property management services.

Marketing and Promotions Coordinator

2009 - 2018

Relief for Member Services.

ATM Senior Officer. (designed the ATM card for the company.)

Relief for Accounts and Loans Departments.

• Conducted research on competitors' activities to identify potential areas of improvement.
• Coordinated marketing campaigns and promotional activities, including print, online, social media and direct mail.
• Ensured compliance with relevant regulations related to marketing activities.
• Organized trade shows, conferences, 5K Walk/Runs, Board Meetings and other events to promote products or services.
• Monitored customer feedback and created action plans based on results.
• Managed the production of all promotional materials in-house or with vendors.
• Provided support during product launches by creating promotional material.
• Maintained an up-to-date database of contacts for future promotional activities.
• Developed creative content for advertising materials, such as press releases, newsletters, brochures and website content.
• Developed relationships with key influencers in the industry to expand outreach efforts.
• Drafted press releases and other communications materials for external audiences.
• Identified new markets for existing products or services.
• Participated in brainstorming sessions to generate innovative ideas for promotions.
• Directed market planning and research to identify new business opportunities.
• Saved money by cultivating vendor rapport to generate cost-saving supply ordering.
• Coordinated holiday giveaways each year.
• Provided event planning for trade shows and vendor fairs to improve brand recognition.
• Negotiated contracts and fees with media professionals to secure pricing.
• Liaised with external partners such as agencies, printers and suppliers.
• Planned budget allocations for each project according to organizational goals.

Acting Assistant Manager (Loans Department) - 2008

• Supervised loan officers.
• Balanced allofficers day's work.
• Managed departmental schedules.
• Produced weekly and monthly reports.
• Approved overdrafts, within share loans, and character loans.
• Promote and meet all loan targets.
• Managed the inventory of all office supplies and all promotional items.
• Organized Credit Committee Meetings.
• Minute Taking for Board Meetings.
• Member of the Disaster Recovery Team.

Acting Assistant Manager (Member Services) - 2008.

• Supervised tellers, receptionists, and filing clerks.
• Maintained the vault on a daily basis.
• Balanced tellers daily.
• Managed departmental schedules.
• Produced weekly and monthly reports.
• Managed the inventory of all office supplies and all promotional items.
• Minute Taking for Board Meetings.
• Member of the Disaster Recovery Team.

Senior Account Officer - 2003 - 2008

• Processed all government, authorities, and external payroll on a monthly, biweekly, and weekly basis.
• Maintained payroll-related spreadsheets.
• Accounts payable.
• Accounts receivables.
• Processed all standing orders on a weekly, biweekly, and monthly basis.
• Reconcile General Ledger accounts.
• I filled in for the Loans and Customer Services Departments when needed.
• Organized ICU day functions.
• Organized Annual General Meetings.