SOPHIA SANTIAGO
Louisville
Summary
Online Pick Up and Delivery Associate with a strong background in customer engagement and team building, having managed online orders at Walmart to enhance customer satisfaction and operational efficiency. Demonstrated ability in fostering teamwork and mentoring new team members, resulting in improved procedures and a positive work environment. With experience in nurturing young learners, brings creative problem-solving and collaboration skills to ensure seamless operations and customer service excellence.
Overview
4
4
years of professional experience
Work History
ONLINE PICK UP AND DELIVERY ASSOCIATE
Walmart
06.2024 - Current
- Managed online orders, ensuring timely delivery and enhancing customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Crew Member
Chipotle
02.2025 - 05.2025
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated cash register to ring up final bill and process various forms of payment.
ELEMENTARY CHILD CARE
Christian Academy of Louisville
08.2021 - 03.2023
- Nurtured young learners' growth at Christian Academy of Louisville, fostering a safe and engaging environment for elementary children.
- Implemented creative activities to enhance learning experiences, promoting cognitive and social development in elementary students.
- Partnered with teachers and parents to ensure consistent care and education, supporting each child's individual needs and progress.
Education
UNDERGRADUATE - International Relations
Liberty University
Lynchburg, VA07.2025
HIGH SCHOOL DIPLOMA -
Christian Academy of Louisville
Louisville, KY05.2023
Skills
- Customer Engagement
- Collaboration
- Creative Problem Solving
- Creative Thinking
- Team Building
- Time management skills
- Punctual and reliable
- Positive attitude
LANGUAGES
Spanish (Native)
English (Native)
Timeline
Crew Member
Chipotle
02.2025 - 05.2025
ONLINE PICK UP AND DELIVERY ASSOCIATE
Walmart
06.2024 - Current
ELEMENTARY CHILD CARE
Christian Academy of Louisville
08.2021 - 03.2023
UNDERGRADUATE - International Relations
Liberty University
HIGH SCHOOL DIPLOMA -
Christian Academy of Louisville
Similar Profiles
Abraheem MianAbraheem Mian
Seasonal Team Lead at WalmartSeasonal Team Lead at Walmart
Khylah DawsonKhylah Dawson
Personal Shopper at WalmartPersonal Shopper at Walmart
Tony RoyTony Roy
Grocery Team Lead at WalmartGrocery Team Lead at Walmart
Leona BaucomLeona Baucom
Sam's Club FC Area Manager at WalmartSam's Club FC Area Manager at Walmart
Brittany Deciderio-ReyesBrittany Deciderio-Reyes
Blood Donor Ambassador at American Red CrossBlood Donor Ambassador at American Red Cross