Stefan Reams
London
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Laborer
Webbed Sphere Inc.
05.2022 - 01.2026
- Assisted with loading and unloading materials to ensure efficient workflow.
- Operated basic hand tools and machinery under supervision for various tasks.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Followed safety protocols while performing manual labor tasks in diverse environments.
- Adapted quickly to new tasks and procedures, demonstrating strong learning capacity.
- Supported inventory management by sorting and categorizing materials accurately.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
- Collaborated with team members to complete projects within designated timeframes.
CSR
Senture
08.2020 - 04.2022
- Managed high-volume customer inquiries through multiple channels, ensuring timely and effective resolutions.
- Trained new team members on customer service protocols and system navigation to enhance performance.
- Developed and implemented strategies to improve customer satisfaction ratings through proactive communication.
- Analyzed customer feedback to identify trends, leading to process improvements and enhanced service delivery.
- Resolved escalated issues promptly, maintaining positive relationships with clients during challenging situations.
- Maintained up-to-date knowledge of company products, policies, and procedures to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Assembly Line Worker
Johnson Controls
03.2020 - 07.2020
- Operated assembly line machinery to ensure efficient production flow.
- Inspected products for quality assurance and compliance with specifications.
- Collaborated with team members to optimize workflow and reduce downtime.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Maintained a clean and organized work environment to promote safety standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Completed durable assemblies and subassemblies with hand and power tools.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
Assembler
Ventana Research
04.2018 - 03.2020
- Assembled components to meet production specifications and timelines.
- Operated machinery and tools to ensure efficient assembly processes.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Assembled parts correctly according to specifications, reducing quality issues.
- Recognized and reported defective material and equipment to shift supervisor.
Education
High School Diploma -
South Laurel High School
London, KY05-2015
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Punctual and reliable
- Customer service
- Repetitive work
- Job site organization
- Team collaboration
- Complex Problem-solving
- Resource management
- Team player
Accomplishments
- Trained team of 15+ staff members in my CSR role at Senture.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Laborer
Webbed Sphere Inc.
05.2022 - 01.2026
CSR
Senture
08.2020 - 04.2022
Assembly Line Worker
Johnson Controls
03.2020 - 07.2020
Assembler
Ventana Research
04.2018 - 03.2020
High School Diploma -
South Laurel High School