Stefany Pershing
Owensboro
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Bo's Smoke Shop #4
Owensboro
02.2025 - Current
- Dealing with customer relations
- Answering the phone
- Answering customer questions
- Solving customer issues
- Processing customer returns and providing refunds
- Helping customers select the best product for them
- Greeting customers
- Active listening
- Friendliness
- The ability to give and receive feedback
- Verbal communication
- Positive body language, also known as nonverbal
- Tone and clarity
- Respect
- Responsiveness
- Taking and receiving truck orders along with trucks and items
- Taking and receiving inventory
- Managing schedules and providing a clear and clear schedule month ahead of time
- Being able to receive and sort and properly store documents
- Managing my team making sure everybody always feels heard and respected
Key Holder
Dollar general
Owensboro
04.2024 - Current
- Carry keys and alarm codes; open and close store, disarm and arm alarm system
- Oversee cleaning, maintenance, and deliveries staff outside of regular business hours
- Perform and supervise daily procedures
- Maintain a tidy and organized entrance area
- Monitor and assist cashiers and other retail staff; assign daily duties
- Train and support new team members
- Provide customer-focused service; welcome customers to the store and assist them with requests
- Perform product demos and explain product features to customers
- Collaborate with store management to organize marketing and promotional campaigns and to coordinate staff schedules and activities
- Handle managerial tasks when the general and assistant managers are unavailable
- Manage bank deposits, balance point of sale drawers and safe
- Check and respond to email and phone messages
- Manage paperwork and tend to other office tasks
- Ensure that all employees adhere to corporate processes and safety standards
Server/Waiter
Preservation station
Owensboro
06.2023 - 02.2024
- Serve customers with food and beverages in a positive and friendly manner
- While keeping a clean environment.
- Handling cards and money with care and always making sure change is correct.
Janitor/Maintenance
Sparkle and Shine
Washington
01.2020 - 03.2022
Collator
Toc direct
Vincennes
02.2017 - 03.2020
Education
High school diploma -
Lincoln High School
Vincennes, INSkills
- Computer skills
- Management
- Negotiation
- Processing cash transactions
- Client relationship management
- Cleaning Experience
- Custodial Experience
- Customer service
- Maintenance
- Cash handling
- Organizational skills
- Retail math
- Laundry
- Retail sales
- Interpersonal skills
- Achieving sales targets
- CRM system proficiency
- Conducting sales calls
- Floor Care
- Janitorial experience
- Record keeping
- Basic math
- Serving
- Phone call management
- Empathy
- Cash register
- Microsoft Word
- Customer complaint resolution
- POS
- Communication skills
- Commercial Cleaning
- Typing
- Cashiering
- Phone etiquette
- Front desk
- Sales
Additional Information
Very hard worker, also a fast learner who always brings 110% to everything I do
Certification
Driver's License
Timeline
Store Manager
Bo's Smoke Shop #4
02.2025 - Current
Key Holder
Dollar general
04.2024 - Current
Server/Waiter
Preservation station
06.2023 - 02.2024
Janitor/Maintenance
Sparkle and Shine
01.2020 - 03.2022
Collator
Toc direct
02.2017 - 03.2020
High school diploma -
Lincoln High School