Stella Jenkins
Bardstown
Summary
Professional with strong background in account recovery and proven track record of resolving complex issues efficiently. Brings keen ability to negotiate, communicate effectively, and manage multiple priorities seamlessly. Known for fostering team collaboration, adapting to evolving needs, and consistently driving results. Skilled in dispute resolution, payment processing, and customer service, ensuring optimal outcomes for both clients and organization.
Overview
26
26
years of professional experience
Work History
Account Recovery Specialist
Sunrun Inc.
07.2023 - 03.2025
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
- Collaborated with legal counsel when necessary to initiate litigation proceedings against uncooperative clients or those unable to repay their debts voluntarily.
- Facilitated smooth handovers between departments, ensuring seamless coordination during the account recovery process.
Prox Commerical Account Manager
Citibank
08.2013 - 01.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Cafeteria Worker
Daniel Boone Highschool
08.2010 - 05.2011
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Medical Records Analyst
Johnson City Medical Center
08.2000 - 06.2006
- Enhanced data security by implementing strict protocols for accessing and managing sensitive patient information.
- Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
- Successfully responded to requests from insurance companies, legal teams, and other external parties while maintaining strict adherence to privacy regulations and protocols.
- Analyzed medical records for physician completion to avoid scheduling privileges
Environmental Technician
Johnson City Medical Center
08.1999 - 08.2000
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Responsibilities including cleaning and disinfecting all areas of the hospital including patient rooms, the emergency room, operating suites, CATH labs, special procedures rooms, hallways and restrooms.
Education
High School Diploma -
Carter Highschool
Knoxville, TN05-1996
Skills
- Empathy and patience
- Identity verification
- Compliance awareness
- Industry regulations
- Account security
- Teamwork
- Organization skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Updating customer accounts
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Team building
- Task prioritization
- Self motivation
Timeline
Account Recovery Specialist
Sunrun Inc.
07.2023 - 03.2025
Prox Commerical Account Manager
Citibank
08.2013 - 01.2023
Cafeteria Worker
Daniel Boone Highschool
08.2010 - 05.2011
Medical Records Analyst
Johnson City Medical Center
08.2000 - 06.2006
Environmental Technician
Johnson City Medical Center
08.1999 - 08.2000
High School Diploma -
Carter Highschool
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