Summary
Overview
Work History
Education
Skills
Timeline
ACT WorkKeys Skill Report
Generic

Stephanie Aull

Owensboro

Summary

Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices. Demonstrated knowledge of admissions, insurance verification and authorization processes in mortgage industry settings.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Server

Moonlite Bar-B-Que Inn
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Mortgage Default Specialist

US Bank Home Mortgage
02.2017 - 12.2024
  • Assessed borrower financial situations to determine eligibility for loss mitigation options and recommend tailored solutions.
  • Coordinated communication efforts with borrowers to explain default processes and available assistance programs.
  • Reviewed and analyzed financial documents to ensure accuracy and compliance with regulatory guidelines.
  • Collaborated with internal teams to develop and implement effective risk assessment strategies to prevent mortgage defaults.

Insurance Verification Specialist

US Bank Home Mortgage
02.2017 - 10.2023
  • Verified income of borrower and gathered credit information.
  • Solved diverse problems to boost profitability and efficiency.
  • Conducted thorough reviews of insurance documents to validate coverage details and compliance.
  • Coordinated with internal teams to streamline the insurance verification process, enhancing efficiency.
  • Maintained accurate records of insurance verifications and borrower communications to support audits.
  • Resolved discrepancies in insurance information by liaising with insurers and borrowers directly.
  • Facilitated communication between borrowers and insurance providers to expedite claim processing.
  • Trained new team members on the insurance verification process and best practices.
  • Monitored changes in insurance policies to update borrower records and maintain compliance.
  • Verified insurance eligibility for borrowers, ensuring timely access to mortgage services.

Deputy Clerk

Daviess County Clerk’s Office
01.2011 - 02.2017
  • Responded to inquiries about applicable laws and regulations from elected officials and agencies.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Received and distributed incoming mail, messages, and packages to appropriate individuals.
  • Communicated with customers and employees to answer questions or explain information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Loan Processor

US Bank Home Mortgage
03.2008 - 01.2011
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.

Assistant General Manager

Hampton Inn Suites
08.1998 - 01.2004
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Education

High School -

Owensboro High School
Owensboro, KY
05.1998

Skills

  • Customer Relationship Management
  • Employment Verification
  • Credit Verification
  • Data Security and Confidentiality
  • Insurance Plan Verification
  • Contract Finalization
  • Processing Documents
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Timeline

Server

Moonlite Bar-B-Que Inn
01.2023 - Current

Mortgage Default Specialist

US Bank Home Mortgage
02.2017 - 12.2024

Insurance Verification Specialist

US Bank Home Mortgage
02.2017 - 10.2023

Deputy Clerk

Daviess County Clerk’s Office
01.2011 - 02.2017

Loan Processor

US Bank Home Mortgage
03.2008 - 01.2011

Assistant General Manager

Hampton Inn Suites
08.1998 - 01.2004

High School -

Owensboro High School

ACT WorkKeys Skill Report

  • Examinee: Aull, Stephanie
  • Examinee ID
  • : 2709937070
  • Realm: OwensboroComTechColl
  • Report Date: 2023-10-05
  • Manifest Name: WorkKeys Applied Math
  • Test Date: 2023-09-08
  • Level Score: 4
  • Possible Range:
  • Scale Score: 77
  • Possible Range: 65 - 90
  • Manifest Name: WorkKeys Workplace Documents
  • Scale Score: 80
  • Manifest Name: WorkKeys Graphic Literacy
  • WHAT YOUR SCORES MEAN
  • WorkKeys Applied Math: You scored at Level 4. People who score at Level 4 have demonstrated all of the Level 3 skills. They also have demonstrated the following skills:
  • Solve problems that require one or two mathematical operations. They can add, subtract, or multiply using positive or negative numbers (such as 10 or -2), and they can divide positive numbers (such as 10).
  • Calculate the average or mean of a set of numbers (such as (10+11+12)/3 ). For this, they may use whole numbers and decimals.
  • Figure out simple ratios (such as ¾), simple proportions (such as 10/100 cases), or rates (such as 10 mph).
  • Add commonly known fractions, decimals, or percentages (such as ½, 0.75, or 25%).
  • Add or subtract fractions with a common denominator (such as ¼ + ¾ + ¼).
  • Multiply a mixed number (such as 12 1/8) by a whole number or a decimal.
  • Put the information in the right order before they perform calculations.
  • WorkKeys Workplace Documents: You scored at Level 4. People who score at Level 4 have demonstrated all of the Level 3 skills. They also have the skill to read and comprehend workplace documents written in straightforward sentences that use familiar vocabulary, conditionals, and a few advanced words. In reading these documents, they are able to:
  • Identify the main idea
  • Identify specific details
  • Use the information in the document to figure out the meanings of words or phrases that are not defined for them
  • Choose when to perform a step in a series of steps
  • Apply information/instructions to a situation that is the same as the situation described in the document
  • Choose what to do when changing conditions call for a different action
  • WorkKeys Graphic Literacy: You scored at Level 4. People who score at Level 4 have demonstrated all of the Level 3 skills. They also have demonstrated, using graphics designed at the high-moderate level, the skill to locate and find information. Additionally, using graphics designed at the low-moderate level, they have demonstrated the following skills:
  • Locate information in a graphic using information found in a second graphic
  • Compare two or more pieces of information
Stephanie Aull