Stephanie Bargo
Mackey Vision Center
Barbourville
2027
years of professional experience
Dedicated Patient Access Representative with a proven record in customer service, appointment scheduling, and patient assistance. Known for attention to detail and commitment to enhancing patient experiences.
Work History
Office Assistant
- Resolved patient inquiries effectively and promptly.
- Implemented process improvements to streamline operations and reduce wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Access Representative
1 Year 10 Months- Assisted patients with registration and insurance verification processes.
- Managed appointment scheduling using electronic health record systems.
- Provided exceptional customer service to enhance patient experience.
- Collaborated with clinical staff to ensure efficient patient flow.
- Maintained accurate patient records and documentation standards.
- Trained new staff on procedures and system navigation.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
- Medical Coding
Skills
Customer service
Positive attitude
Time management
Data entry
Dedicated team player
Prioritizing work
Appointment scheduling
Professional and mature
Scheduling appointments
Documentation and reporting
Schedule management
Timeline
Patient Access Representative
Mackey Vision Center
10.2024 - CurrentRead More
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Somerset Community College
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