Stephanie Drake
Frankfort
Summary
Demonstrated leadership and organizational skills with a strong focus on customer service. Effectively resolves problems and ensures teams remain focused on diverse business objectives. Proven ability to manage multiple tasks and deliver results under pressure.
Overview
1
1
year of professional experience
Work History
Automotive Inside Sales Manager
OTC Industrial Solutions
Lexington
05.2025 - 12.2025
- Oversaw accounts for Toyota Motor Mfg., Honda, Kia, Hyundai, and Tesla.
Cultivated partnerships with leading automotive brands to strengthen business ties.
Monitored industry developments to identify new avenues for account enhancement. - Managed team members using Toyota Way principles, emphasizing respect for people, continuous improvement (Kaizen), and standardized work.
- Established SOP to fulfill Toyota's demand for quoting, order entry, and expediting.
- Developed KPIs for each Automotive Plant and individual team members.
- Kaizen initiatives to enhance daily processes
Education
High School Diploma -
Scott County High
Georgetown, KY05-1996
Skills
- Account management
- Key performance indicators
- Standard operating procedures
- Partnership development
- Customer relationship management
- Employee training
- Team building
- Process improvement
- Effective communication
- Analytical thinking
- Conflict resolution
- Time management
- Competitor research
- Motivational skills
- Sales tracking
- Sales team leadership
- Sales process optimization
- Customer service management
- Multitasking
- Decision-making
- Performance evaluations
- Communication skills
- Detail-oriented
- Product knowledge
- Distributor Relationships
- Ongoing Improvement
- Goal setting and achievement
- Operations management
- Business analytics
Timeline
Automotive Inside Sales Manager
OTC Industrial Solutions
05.2025 - 12.2025
High School Diploma -
Scott County High