Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Marshall

Hebron

Summary

Dynamic Front End Supervisor at Home Depot with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in cash handling and team supervision, I effectively resolved escalated complaints and implemented strategies that improved checkout efficiency, resulting in significantly reduced wait times. Strong relationship builder committed to exceptional service.

Overview

9
9
years of professional experience

Work History

Front End Supervisor

Homedepot
10.2016 - 09.2025
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

Education

Alemany
Mission Hills, CA
1983

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Time management
  • Cash counting
  • Cash handling
  • Team supervision
  • Training and mentoring
  • Relationship building and management
  • Price verification

Timeline

Front End Supervisor

Homedepot
10.2016 - 09.2025

Alemany

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Stephanie Marshall