Stephanie Marshall
Hebron
Summary
Dynamic Front End Supervisor at Home Depot with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in cash handling and team supervision, I effectively resolved escalated complaints and implemented strategies that improved checkout efficiency, resulting in significantly reduced wait times. Strong relationship builder committed to exceptional service.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Homedepot
10.2016 - 09.2025
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Education
Alemany
Mission Hills, CA1983
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Time management
- Cash counting
- Cash handling
- Team supervision
- Training and mentoring
- Relationship building and management
- Price verification
Timeline
Front End Supervisor
Homedepot
10.2016 - 09.2025
Alemany
Similar Profiles
NELSON A. CABRERANELSON A. CABRERA
Flooring Associate at HomeDepotFlooring Associate at HomeDepot
Gavin LockGavin Lock
Plumbing Associate at HomedepotPlumbing Associate at Homedepot
JESUS AISPUROJESUS AISPURO
Picking Packer at HOMEDEPOTPicking Packer at HOMEDEPOT
Tucker WoodTucker Wood
Program and Recreation Coordinator at Camp BereaProgram and Recreation Coordinator at Camp Berea
Travis WilsonTravis Wilson
Supervisor at Ashley Furniture WarehouseSupervisor at Ashley Furniture Warehouse