DDetail-oriented professional with frontline service experience, skilled in communication, conflict resolution, and managing multiple priorities. Known for delivering high customer satisfaction and supporting a positive team environment. Seeking an entry-level Package Service Center Frontline Supervisor role, bringing adaptability, collaboration, and a strong commitment to operational excellence and team success.
Overview
10
10
years of professional experience
Work History
Package Service Center - Frontline Supervisor
United Parcel Service, UPS
Louisville, KY
09.2023 - Current
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Maintained cleanliness and organization of work areas to enhance
operational efficiency.
Assisted in training new staff on procedures and company policies to ensure compliance.
Collaborated with team members to streamline workflows and improve service delivery.
Maintained a comprehensive safety program, ensuring full compliance with all applicable regulations and standards.
Developed, implemented, coaching employees on safety incentive programs to promote a proactive safety culture.
Built and sustained effective working relationships across diverse environments to enhance operational support and collaboration.
Monitored employee performance and provided coaching and feedback to improve efficiency and productivity.
Effectively managed conflict and resolved issues while working with a wide range of personalities.
Demonstrated strong composure and sound decision-making in high-pressure situations.
Package Handler
United Parcel Service, UPS
Louisville, KY
09.2023 - 11.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Assembly Line Worker
GE Appliances
Louisville, KY
11.2022 - 09.2023
Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
Assisted with training new employees, sharing expertise and best practices for assembly line work.
Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
Assembly Line Worker
Ford
Louisville, KY
07.2016 - 11.2022
Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of productions.