Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Recktenwald

Louisville

Summary

DDetail-oriented professional with frontline service experience, skilled in communication, conflict resolution, and managing multiple priorities. Known for delivering high customer satisfaction and supporting a positive team environment. Seeking an entry-level Package Service Center Frontline Supervisor role, bringing adaptability, collaboration, and a strong commitment to operational excellence and team success.

Overview

10
10
years of professional experience

Work History

Package Service Center - Frontline Supervisor

United Parcel Service, UPS
Louisville, KY
09.2023 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of work areas to enhance

operational efficiency.

  • Assisted in training new staff on procedures and company policies to ensure compliance.
  • Collaborated with team members to streamline workflows and improve service delivery.
  • Maintained a comprehensive safety program, ensuring full compliance with all applicable regulations and standards.
  • Developed, implemented, coaching employees on safety incentive programs to promote a proactive safety culture.
  • Built and sustained effective working relationships across diverse environments to enhance operational support and collaboration.
  • Monitored employee performance and provided coaching and feedback to improve efficiency and productivity.
  • Effectively managed conflict and resolved issues while working with a wide range of personalities.
  • Demonstrated strong composure and sound decision-making in high-pressure situations.

Package Handler

United Parcel Service, UPS
Louisville, KY
09.2023 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.

Assembly Line Worker

GE Appliances
Louisville, KY
11.2022 - 09.2023
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.

Assembly Line Worker

Ford
Louisville, KY
07.2016 - 11.2022
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of productions.

Education

Associate of Science - Criminal Justice

Brown Mackie College
Louisville, KY
05-2014

Skills

  • Complaint handling
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Adaptability and flexibility
  • Teamwork skills
  • Conflict resolution

Timeline

Package Service Center - Frontline Supervisor

United Parcel Service, UPS
09.2023 - Current

Package Handler

United Parcel Service, UPS
09.2023 - 11.2024

Assembly Line Worker

GE Appliances
11.2022 - 09.2023

Assembly Line Worker

Ford
07.2016 - 11.2022

Associate of Science - Criminal Justice

Brown Mackie College
Stephanie Recktenwald