Stephanie Robinson
London
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Thompson Drug Saddlebrook
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Receptionist
Jayne's Family Practice
04.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Receptionist
London Veterinary Clinic
11.2021 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Beauty Advisor
Sally Beauty Supply
07.2020 - 02.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
GED -
Jackson County Adult Education
McKee, KY06.2010
Skills
- Call Answering and Routing
- Organization Skills
- Prioritization
- Patient Information Collection
- Confirming Transactions
- Restock Shelves
- Telephone Skills
- Documentation
- Visitor Check-In
- Appointment Confirmation
- Information Protection
- Multi-Line Telephone Systems
- Greeting and Seating Clients
- Reception Desk Management
- Manage Files
- Performance Improvement
- Telephone Etiquette
- Customer Service
- Payment Processing
- Equipment Troubleshooting
Timeline
Pharmacy Technician
Thompson Drug Saddlebrook
06.2023 - Current
Receptionist
Jayne's Family Practice
04.2023 - 05.2023
Receptionist
London Veterinary Clinic
11.2021 - 04.2023
Beauty Advisor
Sally Beauty Supply
07.2020 - 02.2022
GED -
Jackson County Adult Education
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