Stephanie R. Reese
Louisville
Summary
Creative and talented professional with extensive knowledge and expertise in Trouble shooting-Account Management, Risk Management, Group Medicare Insurance and Investment Strategies and Payment Recovery Solutions. Successful track record in determining client needs addressing customer service inquiries in a timely and accurate fashion.
Overview
11
11
years of professional experience
Work History
Billing/Payment Recovery Specialist
Humana
06.2014 - 10.2025
Support Medicare members with the accuracy of billing and payment information by reconciling patient and insurance payments with financial records, identifying discrepancies which includes posting payments, managing accounts receivable and resolving billing inquiries,
Education
High School Diploma -
WAGGENER HIGH SCHOOL
Louisville, KY06-1988
Skills
Medicare Insurance: Support Group Medicare members with claim inquiries & benefits
Communication: Exceptional interpersonal skills to interact professionally and diversely with personnel and clientele
Analytical Skills: Proven problem solver with the capacity to identify and define potential issues and apply appropriate corrective and preventive measures to ensure continuous quality improvement
Risk Management: Ability to implement processes and reduce financial losses Possess effective time-management skills with a keen ability to follow through on efforts to achieve desired optimum goals
Accomplishments
- Effectively prioritized and organized workloads in a constantly changing environment to meet daily and weekly schedules.
- Commended by management on numerous occasions for the quality and consistency of my performance.
- Conveyed dignity and respect to a multitude of customers, members and merchants, taking the extra step to provide more than one-stop service.
SUMMARY OF QUALIFICATIONS
Group Medicare Insurance, Account Management, Administrative Assistant, Risk & Asset Management, Account Analysis, Theft & Vendor Fraud, Collection, Extensive Call Center & Customer Service background, Training & Implementation, Inventory Control, Billing, Time Management and Merchant Account Management. COMPUTER SKILLS: Excel and Microsoft Word
Timeline
Billing/Payment Recovery Specialist
Humana
06.2014 - 10.2025
High School Diploma -
WAGGENER HIGH SCHOOL
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