Stephanie Selva
Hopkinsville
Summary
Dedicated and results-driven Customer Service Rep with exceptional communication skills and a proven track record of resolving customer inquiries and providing excellent service. Highly organized and able to adapt to challenging situations.
Efficient Transaction Processing Specialist known for high productivity and ability to complete tasks with precision. Specialize in data analysis, financial reconciliation, and regulatory compliance ensuring accuracy and timeliness in all transactions. Excel in problem-solving, adaptability, and effective communication, contributing to team success and operational excellence.
Overview
14
14
years of professional experience
Work History
Transaction Processing Specialist
Empower
Hopkinsville
04.2024 - Current
- Processed high-volume transaction requests efficiently and accurately.
- Analyzed transaction data to identify discrepancies and resolve issues.
- Collaborated with cross-functional teams to streamline transaction workflows.
Customer Service Representative
Empower
Hopkinsville
08.2022 - 04.2024
- Demonstrated strong product knowledge to effectively answer customer inquiries and provide solutions.
- Resolved complex customer issues with empathy, professionalism, and efficient problem-solving skills.
- Managed high volume of incoming calls and emails; consistently met response time goals.
- Received positive feedback from customers for exceptional service and high satisfaction ratings.
Mortgage Loan Processor Assistant
New Mission Mortgage LLC
Clarksville
01.2022 - 08.2022
- Verified and examined information and accuracy of loan application and closing documents.
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms and tax receipts.
- Advised customers regarding loans and transactions.
- Filed and maintained loan records.
- Submitted loan applications with recommendation for underwriting approval.
- Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices and checks using computers.
- Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
Unit Supply Specialist
Active Duty Army
09.2012 - 01.2020
- Recorded shipment data for reporting, accounting and recordkeeping purposes.
- Packed, sealed, labeled and affixed postage to prepare materials for shipping.
- Computed shipping, storage and demurrage charges using computer and price list.
- Delivered and route materials to departments used handtruck, conveyor and sorting bins.
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy.
- Determined shipping methods, routes and rates for materials.
- Requisitioned and stored shipping materials and supplies to maintain inventory.
- Prepared work orders, bills of lading and shipping orders to route materials.
- Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications.
- Contacted carrier representatives to make arrangements for shipping and delivery of materials.
- Compared shipping routes and methods to determine which had least environmental impact.
- Provided efficient and courteous service to customers at all times.
- Conducted staff meetings to relay general information or to address specific topics.
- Performed general maintenance and repair.
- Worked with coworkers to complete tasks.
- Assisted with new hire orientation and employee training.
- Performed routine and scheduled maintenance services.
- Participated in ongoing training to enhance own job skills and knowledge.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Responded quickly to meet customer needs and resolve problems.
Education
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
Skills
- Customer Service
- Communication Skills
- Problem Solving
- Organizational Skills
- Adaptability
- Transaction processing
- Data analysis
- Workflow optimization
- Documentation management
- Loan processing
- Call handling
- Effective communication
- Attention to detail
- Transaction monitoring
- Transaction recording
Accomplishments
- 4th Quarter 2023 PIECE Award for Empower
- Meritorious Service Medal (Army)
Timeline
Transaction Processing Specialist
Empower
04.2024 - Current
Customer Service Representative
Empower
08.2022 - 04.2024
Mortgage Loan Processor Assistant
New Mission Mortgage LLC
01.2022 - 08.2022
Unit Supply Specialist
Active Duty Army
09.2012 - 01.2020
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL