Stephanie Slone

Shift Manager

McDonald's Restaurant

02.2020 - 11.2023

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Exercised composure under pressure and in escalated customer service scenarios.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.