Stephanie Smith
Fort Thomas
Summary
Dynamic professional with 30+ years of customer service expertise. Proven track record in vendor management and team leadership, enhancing operational efficiency and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vendor Lead
Xpedite Wholesale Criminal Research
Cincinnati, OH
02.2025 - Current
- Managed vendor relationships to ensure compliance with industry standards and regulations.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Conducted regular audits and reviews of vendor performance to maintain high service standards.
Team Lead and Account Manager
Xpedite Wholesale Criminal Research
Cincinnati, OH
07.2018 - Current
- Trained new team members by relaying information on company procedures.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks, ensuring compliance with industry regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Address all client inquiries and concerns while delivering high-quality customer service.
Criminal Research Specialist
Xpedite Wholesale Criminal Research
Cincinnati, OH
05.2011 - Current
- Conducted comprehensive criminal background investigations using advanced research techniques.
- Analyzed data from multiple sources to ensure accuracy and reliability of findings.
- Developed detailed reports summarizing research results for client review.
- Trained junior staff on research methodologies, quality control procedures and investigative best practices to foster team competency.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging trends.
Office Manager
Woods Real Estate
Fort Thomas, KY
03.2000 - Current
- Coordinated scheduling and logistics for meetings, client appointments, and property showings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Director of Operations
Ideal Due Diligence
Cincinnati, OH
03.2016 - 07.2018
- Oversaw day-to-day production activities in accordance with business objectives of a national commercial permit facilitation and acquisition company.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Education
Cosmetology License - Cosmetology
Capri Beauty College
Oak Forest06-1996
High School Diploma -
Victor J. Andrew High School
Tinley Park06-1995
Skills
- Proficient with MS Office Suite
- Excellent written and verbal communication skills
- Exceptional organizational, detail-oriented and leadership qualities
Certification
PBSA Provider Certificate
Timeline
Vendor Lead
Xpedite Wholesale Criminal Research
02.2025 - Current
Team Lead and Account Manager
Xpedite Wholesale Criminal Research
07.2018 - Current
Director of Operations
Ideal Due Diligence
03.2016 - 07.2018
Criminal Research Specialist
Xpedite Wholesale Criminal Research
05.2011 - Current
Office Manager
Woods Real Estate
03.2000 - Current
Cosmetology License - Cosmetology
Capri Beauty College
High School Diploma -
Victor J. Andrew High School