Stephanie Young
Prestonsburg
Summary
Oversaw personal commitments during employment hiatus from 2013 to 2025. Enrolled in two semesters of business courses to strengthen professional profile. Actively pursuing business administration degree to advance career trajectory. Enthusiastic about alignment with this role. Looking forward to prompt communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Laborer
St. Vincent Mission, Inc.
David, KY
10.2011 - 04.2013
- Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
- Collaborated with team members to complete projects within specified deadlines
- Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently
- Loaded and unloaded materials onto trucks or other vehicles for transportation to job sites
- Adhered to all safety protocols and regulations while performing job duties
- Communicated effectively with team members regarding task progress or any issues that may arise
- Maintained accurate records of work performed including hours worked, materials used, etc
- Assisted in the completion of landscaping projects by planting trees/shrubs/flowers and maintaining lawns
- Executed general repair/maintenance tasks such as painting, patching walls, or replacing light fixtures
- Collaborated with team members to troubleshoot and resolve any technical problems that may arise
- Maintained a positive attitude and strong work ethic while working in various weather conditions
Food and Beverage Manager
Preston Station lounge
Prestonsburg, KY
03.2005 - 05.2010
- Oversaw all aspects of food and beverage operations, including menu planning, inventory management, and cost control
- Managed a team of XX staff members, providing training, coaching, and performance evaluations
- Cultivated relationships with vendors to negotiate favorable pricing agreements and timely delivery of supplies
- Implemented quality control measures to maintain high standards for food preparation, presentation, and service
- Leveraged customer feedback surveys to identify areas for improvement in service quality and guest satisfaction
- Instituted effective cost-saving measures without compromising on the quality or variety of menu offerings
- Maintained accurate financial records related to food costs, labor expenses, sales figures, and budget allocations
- Fostered a positive work environment through team-building activities and recognition programs
- Navigated challenges related to staffing shortages or unexpected changes in demand by adapting schedules accordingly
- Collaborated with event planners or wedding coordinators on customized menus for private functions
- Elevated customer experience by promptly resolving any complaints or concerns raised by guests
- Mentored junior staff members on best practices for delivering exceptional customer service
- Liaised with other departments within the organization (e.g., banquet services) to coordinate seamless operations across multiple outlets
- Collaborated with the executive team to develop long-term strategic plans for business growth
- Oversaw compliance with all health and safety regulations, keeping a safe environment for both staff and guests
Manager
McDonald's Restaurant
Prestonsburg, KY
05.1999 - 2003
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Trained and mentored staff on food safety practices and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Maintained high standards of cleanliness and organization in compliance with health regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
BBA - Business Administration
University of The Cumberlands
Williamsburg, KYSome college - Business
Big Sandy Community and Technical College
Prestonsburg, KY01-2023
Skills
- Assisted in developing varied meal options to accommodate dietary preferences Supported team in planning weekly menus for streamlined kitchen operations Collaborated with staff to facilitate prompt meal preparation
- Led team management initiatives to drive collaboration and productivity improvements
- Oversaw banquet operations to guarantee exceptional service delivery and enhance guest satisfaction
- Assisted teams in planning events by coordinating logistics and managing schedules Supported execution of event plans to achieve goals Aided in setup and breakdown of venues
- Assisted in monitoring profit and loss statements to aid financial decision-making Supported team members in analyzing budget variances and identifying cost-saving opportunities Helped prepare financial reports for management review
- Assisted team members in reaching project objectives through clear communication and teamwork Helped organize team meetings for project updates and feedback Fostered a supportive team atmosphere by promoting open discussions and resource sharing
- Assisted with meal preparation and organized ingredients Supported kitchen staff in maintaining cleanliness and order Provided feedback on dishes to contribute to menu planning
- Assisted in daily restaurant operations to support service quality Aided in staff training to improve customer service skills Contributed to inventory management to maintain menu item availability
- Assisted in creating pricing strategies to support sales efforts Helped team members analyze market trends and competitor pricing Aided in preparing pricing proposals for client presentations
- Oversaw kitchen operations to optimize workflow efficiency and uphold quality standards
- Assisted customers in choosing beverages and offered suggestions based on individual tastes Maintained cleanliness and order in bar area to improve customer satisfaction Collaborated with team members to provide prompt service during busy periods
- Assisted teams in achieving agreements through clear communication and collaboration Supported conflict resolution by facilitating discussions among involved parties Aided team members in grasping negotiation strategies and techniques
- Assisted in document creation and data management using Microsoft Office applications Supported team members in organizing presentations and reports Helped maintain accurate records and schedules
- Streamlined food preparation processes to enhance service efficiency
- Implemented purchasing strategies to enhance supply chain efficiency
- Assisted in quality assurance processes to improve product reliability and performance Supported teams in identifying and resolving defects effectively Helped maintain documentation for quality standards and procedures
- Led strategic business development initiatives to enhance growth and broaden market presence
Certification
ServSafe
Timeline
General Laborer
St. Vincent Mission, Inc.
10.2011 - 04.2013
Food and Beverage Manager
Preston Station lounge
03.2005 - 05.2010
Manager
McDonald's Restaurant
05.1999 - 2003
Some college - Business
Big Sandy Community and Technical College
BBA - Business Administration
University of The Cumberlands