Stephany Cranford
Henderson
Summary
Oversaw daily operations as shift manager, ensuring high standards of service and efficiency in restaurant and medical environments.
Overview
10
10
years of professional experience
Work History
Shift Leader
The Red Pepper
Madison, IN
10.2018 - 03.2026
- Oversaw daily operations to guarantee efficient service delivery and compliance with quality standards.
- Cultivated team expertise in customer service excellence and operational procedures through targeted training and mentorship.
- Addressed customer complaints with efficiency, enhancing relationship-building and loyalty.
- Facilitated training for new employees and assigned daily tasks and responsibilities.
- Ensured maintenance of a clean and safe work environment while enforcing adherence to safety guidelines and protocols.
- Developed and managed weekly and special event menu plans to enhance guest experience.
Veterinary Assistant
Waltz Animal Clinic
Madison, IN
01.2018 - 10.2018
- Assisted veterinarians in conducting examinations and administering treatments to ensure animal health and welfare.
- Maintained accurate medical records and documentation for patient care and treatment history.
- Educated pet owners on post-operative care, nutrition, and general pet health practices.
- Managed daily inventory of veterinary supplies to optimize clinic operations and service delivery.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Billing Specialist
Capitol Express
Louisville,KY
01.2016 - 01.2018
- Executed processing and reconciliation of billing statements to ensure accuracy and adherence to company policies.
- Streamlined invoicing procedures to enhance operational efficiency and minimize discrepancies.
- Facilitated collaboration with cross-functional teams to address billing disputes and secure timely payments.
- Oversaw customer accounts, ensuring transparent communication on payment schedules and outstanding balances.
- Investigated and rectified billing discrepancies to ensure precise invoicing.
Education
No Degree -
Ivy Tech Community College of Indiana
Madison, INSkills
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Staff education and training
- Staff supervision
- Inventory counts
- Complaint resolution
Languages
English (Fluent)
Spanish (Intermediate)
Interests
Hiking, Photography, Traveling
Timeline
Shift Leader
The Red Pepper
10.2018 - 03.2026
Veterinary Assistant
Waltz Animal Clinic
01.2018 - 10.2018
Billing Specialist
Capitol Express
01.2016 - 01.2018
No Degree -
Ivy Tech Community College of Indiana