Stephen Hinkle
Artemus
Summary
Dynamic and dependable professional with a proven track record at Farmers Home Furniture, excelling in customer service and time management. Successfully increased repeat business through effective communication and problem resolution. Skilled in GPS and route planning, ensuring timely deliveries while maintaining a safe driving record.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Farmers Home Furniture
Barbourville, KY
03.2025 - 02.2026
- Helped exceed our store’s profit margin by 20% last year.
- Operated delivery vehicle to transport furniture and appliances safely to customer locations.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted in loading and unloading heavy items, maintaining proper handling techniques.
- Managed delivery schedules efficiently to optimize routes and minimize delays.
- Maintained accurate records of deliveries, ensuring documentation met company standards.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Collections Agent
Farmers Home Furniture
Barbourville, KY
03.2025 - 02.2026
- Routinely ascertained delinquent payments.
- Combined outside collection field calls with daily deliveries to cut costs and improve efficiency.
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated effectively with customers to resolve payment discrepancies and negotiate payment plans.
- Utilized collections software to track accounts and manage follow-up tasks efficiently.
- Conducted regular account reviews to identify delinquent accounts and initiate recovery efforts.
- Provided training support for new agents on collections processes and best practices.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Education
GED -
Sue Bennett Adult Education Center
London, KY2009
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
Additional Information
I bring a strong work ethic to the table. I’m a competent and dedicated employee with a willingness to succeed.
Timeline
Delivery Driver
Farmers Home Furniture
03.2025 - 02.2026
Collections Agent
Farmers Home Furniture
03.2025 - 02.2026
GED -
Sue Bennett Adult Education Center