Steve Bell
East Bernstadt
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Handles paperwork and reports with strong attention to detail and good understanding of compliance requirements. Manages loads and plans efficient routes to consistently meet delivery targets. Monitors and maintains vehicles for professionalism and performance. Handles stops with efficiency to minimize delays and satisfy customers.
Overview
11
11
years of professional experience
Work History
Operations Manager
JEG Express LLC
Monticello, KY
07.2024 - 04.2025
- Streamlined daily operations to enhance efficiency and reduce delays in service delivery.
- Coordinated cross-functional teams to ensure alignment on project objectives and deliverables.
- Monitored training for staff to improve operational skills and knowledge retention.
- Analyzed key performance indicators to identify areas for process improvement and cost reduction.
- Led initiatives to enhance customer satisfaction through improved service protocols and response times.
- Mentored junior team members, fostering a culture of continuous improvement and professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
OTR Truck Driver
Midwest Logistics
London, KY
02.2023 - 06.2023
- Responded promptly to emergency situations to control damages and prevent further harm to general public, personnel, or assets.
- Complied consistently with road regulations and proper safety practices designed to protect workers and products from harm.
- Managed time efficiently to optimize overall delivery times.
- Mapped out driving plans ahead of time to determine ideal route.
- Maintained daily logs, timesheets and trip reports for business recordkeeping and regulatory requirements.
- Drove correctly and efficiently managed stops to consistently meet customer targets.
- Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance.
- Transported items to destinations within schedule guidelines to satisfy customers' needs.
- Oversaw refueling to meet flammable and hazardous materials regulations.
- Cleaned, maintained and secured all equipment.
- Adhered to legal limits on driving hours.
- Reported problematic and malfunctioning machinery to management for repair.
- Gained familiarity with local roads, routes and intersections.
- Completed deliveries within specified timeframes for assigned tasks.
- Remained calm in stressful driving situations.
- Organized paperwork for distribution.
- Recorded mileage and gas consumption for company records.
- Understood local traffic laws and area traffic patterns.
- Navigated roads safely to maintain low accident rate.
Delivery Driver
Fed Ex Ground / Westerfield Enterprise
London, KY
05.2022 - 02.2023
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
- Tracked and maintained records for mileage, fuel usage and delivery instructions.
- Leveraged GPS navigation systems and local knowledge to minimize travel time and fuel costs.
- Communicated with dispatchers to deliver loads to correct destination and relay challenges.
- Kept driver license and other required documents in vehicle when driving.
- Researched and traveled most direct route to deliver items on schedule.
- Reviewed orders before delivery and confirmed completeness and proper invoicing.
- Complied with established company policies and procedures and DOT regulations to maximize road safety.
- Scanned confirmation of delivery to recipient client.
- Conducted routine safety check on vehicles prior to use.
- Handled bagged products with care and delivered in good condition to customers' locations.
- Scheduled vehicle maintenance and inspections to maximize delivery operations and minimize downtime due to mechanical issues.
- Addressed customer complaints and implemented resolutions to promote repeat business.
- Managed invoices, receipts, and delivery confirmations to foster smooth coordination with logistics team.
- Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers.
- Completed emergency repairs and adhered to accident procedures.
- Inspected delivery vehicles before and after trips and completed basic repairs.
- Secured products and equipment on trucks to prevent accidents and damages.
- Kept license up to date and maintained clean driving record.
- Checked inventory loads against shipping papers to verify accuracy of each order.
- Stayed in open communication with dispatch team to keep customers updated on delivery times and schedule changes.
- Avoided safety hazards and costly tickets by consistently obeying applicable traffic laws.
Route Manager
Fed Ex Ground / Oliver Transportation INC
London, KY
04.2014 - 05.2022
- Coordinated schedules and route plans to effectively meet needs of 100+ customers each day.
- Organized routine maintenance to keep team vehicles and equipment operational.
- Managed database of customers and contracts to effectively plan route operations.
- Motivated staff to deliver best-in-class customer service to customers across multiple counties, including but not limited to, Russell County, Wayne county, Campbellsville and others.
- Coached and trained team members to build successful team handling high volume of stops per route.
- Resolved transportation, customer and system issues on daily basis to keep materials moving smoothly and to correct destinations.
- Developed and enforced successful logistics procedures to minimize costs and avoid unnecessary bottlenecks.
- Planned routes for over 800 daily deliveries and consistently achieved schedule targets.
- Scheduled practical maintenance programs to keep equipment in good working order and avoid unnecessary downtime or delays.
- Identified deficiencies with vehicles, equipment and facilities and implemented immediate corrections to prevent larger problems.
- Factored in route distances and available transportation modes to develop highly efficient storage and distribution models.
- Set schedules and assigned work to effectively handle different demand levels.
- Secured warehouse with continuous monitoring of entrances, exits and internal procedures.
- Considered factors such as cost, fuel economy and cargo space when upgrading transportation equipment and vehicles.
- Tracked goods en route and worked with dispatchers and drivers to expedite orders.
- Educated employees on important factors such as optimal safety practices, good customer relations and vehicle maintenance.
- Coordinated delivery times and locations by issuing clear shipping and routing instructions.
- Estimated peak delivery periods and kept team ready with optimal schedule and supply level.
- Addressed customer concerns and complaints directly, maintaining maximum satisfaction by implementing quick resolutions.
- Monitored vehicles and employee activities to maximize team safety.
Education
High School - undefined
Warren Central High School
Bowling Green, KYSkills
- Time tracking
- Safety compliance
- Logistics planning
- Effective communication
- Traffic monitoring
- Log updating
- Vehicle maintenance
- Commercial driving
- Safe driving
- Secure cargo
- Maintain regulatory compliance
Timeline
Operations Manager
JEG Express LLC
07.2024 - 04.2025
OTR Truck Driver
Midwest Logistics
02.2023 - 06.2023
Delivery Driver
Fed Ex Ground / Westerfield Enterprise
05.2022 - 02.2023
Route Manager
Fed Ex Ground / Oliver Transportation INC
04.2014 - 05.2022
High School - undefined
Warren Central High School