Steven Grigsby

Dealing with Vulnerable customer’s queries in a fast-paced, target driven environment.

Demonstrating resilience and empathy whist addressing and collecting payments/outstanding balance.

Up-selling relevant products and services.

Generating bills and arranging payments.

Walking customers through the provision of meter readings Updating account profiles on our in-house systems.

Booking engineer appointments.

Maintaining a professional image for ourselves and our clients

Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.

Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.

Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.

Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.

Developed strong relationships with clients by consistently providing exceptional service and technical expertise.

Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.

Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.

Collaborated with team members to develop new strategies for optimizing technical support services.

Enhanced customer satisfaction by promptly addressing and resolving technical issues.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools.

Replaced and refilled paper towel and toilet paper dispensers for users convenience.

Moved furniture for cleaning and set up for special events.

Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.

Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Collaborated with other custodial staff to complete larger projects efficiently and effectively.

Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.

Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Checked in and stocked inventory throughout facility.

Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.

Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Reported damages and hazardous conditions to management for further action.