Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

STEVEN HAMLET

Louisville

Summary

Professional in center operations ready to drive efficiency and innovation. Proven track record in managing complex projects, optimizing processes, and leading high-performance teams. Strong focus on collaboration, adaptability, and achieving measurable results. Skilled in strategic planning, resource management, and stakeholder communication. Trusted leader who excels in dynamic environments.

Overview

10
10
years of professional experience

Work History

Director of Center Operations

Concentra Occupational Health
01.2023 - Current
  • Found failures, reviewed errors, identified trends and exposed opportunities to improve operations both internally and externally.
  • Increased revenue generation by identifying new business opportunities and partnerships.
  • Promoted a culture of accountability by setting clear expectations for staff performance, providing ongoing feedback, and addressing any areas requiring improvement promptly.
  • Managed facility maintenance projects to ensure optimal functionality of center infrastructure while minimizing disruptions to daily activities.
  • Improved customer satisfaction by ensuring timely resolution of issues and complaints.
  • Implemented data-driven decision-making processes to improve the efficiency of center operations.
  • Led process improvement initiatives, enhancing the quality of service delivery at the center level.
  • Negotiated contracts with vendors, securing cost-effective services while maintaining high-quality standards.

Interim Regional Site Manager

Crossover Health
01.2021 - 12.2022
  • Improved individual location efficiency through effective leadership restructure.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of the business office.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
  • Developed and coordinated training to help individuals learn company policies and procedures and job tasks.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Managed diverse administrative, financial, and documentation requirements.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Remained current on the latest industry trends by gaining comprehensive knowledge of employer-sponsored health insurance and related products, services, and best practices.
  • Assisted in analyzing and reconciling proposed expenditures and coordinated financial reports.
  • Used judgment and initiative in handling confidential matters and requests.

Rehabilitation Coordinator

Therapy Management Corporation
09.2016 - 02.2019
  • Advised new patients throughout the admission process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Enforced state and federal regulations and policies for strict compliance.
  • Monitored patient interactions with medications, therapies, and changes in plans of care.
  • Communicated with patients to explain procedures and confirm comprehension of treatment plans.
  • Monitored daily performance and patient outcomes to maintain quality assurance.
  • Directed and supported internal case management and client advocacy.
  • Managed multiple cases consistently.

Registered Behavior Technician

Easter Seals
01.2016 - 07.2016
  • Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Documented patients' activities and behaviors into the EHR system for recordkeeping.
  • Communicated with patients' family members to explain the treatment process, answer questions, and maintain relationships.

Education

Master of Arts - Healthcare Administration

South University
Savannah, Georgia
01.2024

Associate of Science - Physical Therapist Assistant

Ivy Tech Community College
Sellersburg, IN
06.2020

Bachelor of Science - Biobehavioral Health

Pennsylvania State University
State College, PA
08.2015

Skills

  • Cost analysis and savings
  • Performance improvements
  • Cross-functional team management
  • Performance reporting
  • Federal compliance
  • Facility management
  • Staff development
  • Workforce planning
  • Operational efficiency
  • Process improvements

LANGUAGES

Spanish: Proficient

Timeline

Director of Center Operations

Concentra Occupational Health
01.2023 - Current

Interim Regional Site Manager

Crossover Health
01.2021 - 12.2022

Rehabilitation Coordinator

Therapy Management Corporation
09.2016 - 02.2019

Registered Behavior Technician

Easter Seals
01.2016 - 07.2016

Associate of Science - Physical Therapist Assistant

Ivy Tech Community College

Bachelor of Science - Biobehavioral Health

Pennsylvania State University

Master of Arts - Healthcare Administration

South University

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STEVEN HAMLET