Steven Kidwell
Nicholasville
Summary
Dynamic leader with a proven track record at A New Way to Live LLC, enhancing client satisfaction through operational excellence and strategic partnerships. Skilled in problem-solving and fostering teamwork, I empower staff and clients alike, driving recovery outcomes and promoting a positive workplace culture. Committed to continuous improvement and effective decision-making.
Overview
8
8
years of professional experience
Work History
Owner/CEO
A New Way to Live LLC
04.2021 - Current
- Developed and implemented operational strategies to enhance service delivery and client satisfaction.
- Oversaw daily business operations, ensuring compliance with industry regulations and standards.
- Established partnerships with local businesses to expand service offerings and community engagement.
- Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
- Streamlined workflow processes, reducing operational inefficiencies and improving overall productivity.
- Enhanced customer relationship management through effective communication and tailored service solutions.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Conducted thorough interviews and assessments to evaluate candidate qualifications and cultural fit.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery.
- Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
- Enhanced patient outcomes by implementing evidence-based behavioral health interventions and strategies.
Program Manager/Peer Support Specialist
Whole Life Recovery
04.2020 - 04.2021
- Led program development initiatives to enhance client recovery outcomes and engagement strategies.
- Managed project timelines and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
- Coordinated cross-functional teams to implement evidence-based practices in recovery programs.
- Facilitated training sessions for staff on program protocols and best practices, improving service delivery quality.
- Developed partnerships with community organizations to expand resource offerings for clients in recovery.
- Analyzed program performance data to identify areas for improvement and inform strategic decision-making.
- Evaluated program effectiveness through participant feedback, leading to enhancements in service delivery methods.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Built teams to address project goals and objectives for multiple projects.
- Coached team members on productivity strategies to accomplish challenging goals.
Program Manager
Liberty Ranch
12.2019 - 04.2020
- Coordinated program timelines and deliverables to ensure on-time project completion.
- Developed standard operating procedures to improve operational efficiency across programs.
- Monitored progress of program initiatives, providing regular updates to executive leadership.
- Identified risks and implemented mitigation strategies to maintain project integrity and success.
- Led cross-functional teams in executing strategic objectives aligned with organizational goals.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
Peer Support Specialist
Stepworks
06.2018 - 12.2019
- Facilitated peer support groups, fostering open communication and shared experiences among participants.
- Assisted individuals in developing coping strategies to manage mental health challenges effectively.
- Collaborated with multidisciplinary teams to create personalized recovery plans for clients.
- Provided resources and referrals to community services, enhancing access to support networks.
- Educated clients on self-care techniques, promoting independence and resilience in recovery journeys.
- Documented client progress and feedback, ensuring accurate records for ongoing assessment.
- Engaged in continuous training to stay updated on best practices in peer support methodologies.
- Advocated for client needs within treatment settings, contributing to improved service delivery outcomes.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
Education
GED -
Boyle County High School
Danville, Kentucky01-2008
Skills
- Small business operations
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Languages
English
Timeline
Owner/CEO
A New Way to Live LLC
04.2021 - Current
Program Manager/Peer Support Specialist
Whole Life Recovery
04.2020 - 04.2021
Program Manager
Liberty Ranch
12.2019 - 04.2020
Peer Support Specialist
Stepworks
06.2018 - 12.2019
GED -
Boyle County High School