Steven McDaniel
Louisville
Summary
Dynamic and results-driven IT systems professional with extensive experience at Best Buy, excelling in technical support and customer service. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and relationship building. Skilled in troubleshooting and product sales, consistently delivering exceptional service in fast-paced environments while consistently exceeding customer expectations.
Overview
12
12
years of professional experience
Work History
Double Agent Consumer Electronics
Best Buy, Home Theater and Computers
03.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and PCs.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in residential and commercial settings.
- Proved successful working within tight deadlines and a fast-paced environment.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
In Home Appliance Installer
Best Buy
03.2021 - 03.2022
- Completed sales orders and provided solutions to customers.
- Ordered parts and maintained adequate inventory.
- Educated customers on use, care and adjustments of appliances.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Delivered, loaded and unloaded, and installed refrigerators, stoves, washer and dryer sets, and other appliance items.
Counter Agent
Best Buy, Geek Squad
03.2019 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Tracked sales, service and rental records in computer system.
- Organized files and completed paperwork for each service action.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Security Supervisor
Hyatt
07.2017 - 12.2018
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
- Established and maintained close working relationships with local law enforcement officers.
- Responded swiftly to security incidents and effectively resolved security issues.
Sales Associate
Sherwin Williams Co
04.2016 - 07.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Valet
Riverside Parking
04.2013 - 04.2016
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Education
No Degree - Computer And Information Sciences
University of Louisville
Louisville, KYSkills
- Relationship building
- Internet savvy
- Follow-up calling
- Critical thinking
- Data Migration
- Recordkeeping proficiency
- Positive attitude
- Technical support
- Product sales
- Customer needs determination
- Sales closing
- Customer complaint resolution
- Problem-solving skills
- Clear communication
Timeline
Double Agent Consumer Electronics
Best Buy, Home Theater and Computers
03.2022 - Current
In Home Appliance Installer
Best Buy
03.2021 - 03.2022
Counter Agent
Best Buy, Geek Squad
03.2019 - 03.2021
Security Supervisor
Hyatt
07.2017 - 12.2018
Sales Associate
Sherwin Williams Co
04.2016 - 07.2017
Valet
Riverside Parking
04.2013 - 04.2016
No Degree - Computer And Information Sciences
University of Louisville
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