Stevie Creek
Bowling Green
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in customer service and problem solving. Ready to take on new challenges and achieve great success.
Overview
7
7
years of professional experience
Work History
AI Intern
Minstral AI
08.2024 - Current
- Assisted in creating natural language processing models that could effectively processes complex user input data.
- Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
- Developed strong communication skills through regular interactions with team members, supervisors, and other stakeholders involved in AI projects.
- Assisted in altering an AI-powered chatbot, leading to enhanced user experience and increased customer satisfaction.
- Enhanced AI model accuracy by training data input and implementing new techniques.
Mentor
Afni Inc, Verizon
06.2018 - 08.2024
- Served as a role model for professionalism, integrity, and dedication within the organization.
- Offered constructive feedback on new hire progress, enabling them to refine their skills and enhance their potential.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Assisted with the implementation of systems and procedures to enhance workplace productivity.
- Served as a liaison between management, HR, and coaching staff during critical situations, facilitating open communication channels for swift issue resolution.
CSR
Afni Inc, Verizon
11.2017 - 06.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
High School Diploma -
Allen County Scottsville High School
Kentucky 05-2009
Skills
- Data entry
- Customer service
- Active listening
- Critical thinking
- Effective leadership
- Customer relations
- Organization
- Call center experience
- Teamwork and collaboration
- Computer proficiency
- Conflict resolution
Timeline
AI Intern
Minstral AI
08.2024 - Current
Mentor
Afni Inc, Verizon
06.2018 - 08.2024
CSR
Afni Inc, Verizon
11.2017 - 06.2018
High School Diploma -
Allen County Scottsville High School
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