Summary
Overview
Work History
Education
Skills
Timeline
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Stuart Smith

Catlettsburg

Summary

Accomplished IT Specialist with a proven track record at University of Kentucky, excelling in IT troubleshooting and project implementation. Enhanced network performance and user support, leading successful system upgrades. Adept at translating complex technical concepts for non-technical users, fostering collaboration and efficiency. Recognized for optimizing day to day operations.

Overview

11
11
years of professional experience

Work History

IT Specialist

Insight Global
02.2025 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Walked individuals through basic troubleshooting tasks.
  • Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Install Technician

RealPage
05.2022 - 12.2023
  • Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
  • Improved customer satisfaction by providing timely and efficient installations of various equipment.
  • Diagnosed complex technical issues swiftly using specialized tools and equipment for prompt resolutions.
  • Efficiently managed inventory of supplies and tools needed for each project while minimizing waste on job sites.
  • Reduced installation times with efficient planning, scheduling, and organization of tasks.

IT Specialist

Boingo
05.2018 - 05.2022
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.

Install Technician

Elauwit Networks
10.2014 - 05.2018
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Evaluated equipment to determine if it needed to be repaired or replaced.

Education

Paul G Blazer
Ashland KY

Skills

  • IT troubleshooting
  • IT documentation
  • Information security
  • Troubleshooting
  • Software implementation
  • System upgrades
  • Project implementation
  • IT service management
  • Ticket management
  • User support
  • Technical support
  • Service support

Timeline

IT Specialist

Insight Global
02.2025 - Current

Install Technician

RealPage
05.2022 - 12.2023

IT Specialist

Boingo
05.2018 - 05.2022

Install Technician

Elauwit Networks
10.2014 - 05.2018

Paul G Blazer

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Stuart Smith