Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Golden Apple Award
Awards
Generic

Suada Keco

Bowling Green

Summary

Dynamic Nutrition and Dining Manager at Warren County Public Schools, recognized for enhancing customer satisfaction and reducing operational costs through strategic planning and effective team leadership. Skilled in conflict resolution and performance management, I fostered a collaborative culture that improved employee engagement and retention while achieving departmental goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Nutrition and Dinning Manager

Warren County Public Schools
04.2016 - Current
  • Technical skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Google Docs
  • Word processing
Soft skills
  • Proofreading
  • Confidentiality
  • Attention to detail
  • Organization
  • Adaptability
Communication and leadership
  • Verbal communication skills
  • Leadership
  • Motivation
  • Advising
  • Mentoring
  • Parent/teacher liaison
  • Multicultural awareness
  • Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Manager of Jewelry Quality Control

Shop HQ
05.2006 - 09.2014
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Diamond grading, identification of synthetics and stimulants, and detection of treatments.
  • A solid understanding of diamond grading principles, including the 4Cs (cut, color, clarity, and carat weight), and familiarity with established international grading systems.
  • Expanded knowledge of diamond grading through continuous education and training.

Education

BBA - BBA

Southern New Hampshire University
2500 N River Rd, Manchester, NH 03106
08-2028

Nursing

Medical School
Bosnia And HErzegovina
05-1999

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations manager
  • Project planning
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Sales techniques
  • Schedule preparation
  • Conflict resolution
  • Performance evaluations
  • Business administration
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Resource allocation
  • Computer skills
  • Teamwork and collaboration
  • Problem resolution
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 13-20 staff members.
  • Achieved results through effectively helping with tacks.
  • Resolved product issue through consumer testing.
  • Documented and resolved issues which led to better results .
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Collaborated effectively with an 8-person team to prepare high-quality breakfast and lunch meals.
    - Ensured timely and efficient meal preparation while adhering to food safety standards and hygiene protocols.
    - Demonstrated strong teamwork and communication skills in a fast-paced environment to meet customer satisfaction.
    - Contributed to maintaining an organized and clean workspace to optimize productivity.
  • Assisted management with the training of new staff members new mangers.

Certification

  • CM - Certified Manager Certification
  • Certified Food Handler , ServSafe - 2025-2028
  • Certified SNA Member Level 4.Member Since 2016
  • Certified with ICN, Institute of Child Nutrition (ICN),Food Safety and Sanitation,Menu Planning and Nutrition,Food Production and Culinary Techniques,Communication and Customer Service,Budget Management.
  • Continuing Education through webinars,conferences,professional development and CEU's, State District Training .



Languages

Bosnian
Native or Bilingual

Interests

  • Participating in cultural exchange programs and homestays
  • Gardening
  • I enjoy helping others and giving back to the community
  • Participating in local clean-up initiatives
  • DIY and Home Improvement
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Volunteering
  • Baking
  • Gym Workouts
  • Engaging in food photography and sharing culinary creations on social media
  • Animal Care
  • I enjoy cooking for friends and family gatherings
  • Fashion and Style
  • Hiking
  • Cake Decorating
  • Road Trips

Timeline

Nutrition and Dinning Manager

Warren County Public Schools
04.2016 - Current

Manager of Jewelry Quality Control

Shop HQ
05.2006 - 09.2014

BBA - BBA

Southern New Hampshire University

Nursing

Medical School

Golden Apple Award

**Professional Summary**  
Dedicated and innovative school nutrition professional with a proven track record of creating personalized and inclusive meal options for students with dietary restrictions or allergies. Committed to fostering a welcoming cafeteria environment, introducing culturally relevant menu items, and developing creative strategies to enhance student participation in school meal programs. Passionate about promoting healthy eating habits through appealing presentations and engaging events.

**Core Competencies**  
- Personalized meal planning for dietary restrictions and allergies  
- Culturally relevant menu development  
- Student engagement and cafeteria environment enhancement  
- Creative food presentation and thematic event planning  
- Strategic initiatives to boost meal program participation

- Designed and implemented personalized meal plans for students with dietary restrictions, ensuring access to nutritious and delicious options.  
- Cultivated a welcoming cafeteria atmosphere by greeting students with a smile and remembering individual preferences.  
- Collaborated with the nutrition team to introduce culturally relevant menu items that resonated with students and reflected community diversity.  
- Organized thematic meals and special events to creatively present healthy foods in an appealing manner, increasing student interest in nutritious choices.  
- Developed innovative strategies to boost participation in school meal programs, achieving measurable growth in engagement.

Received recognition for creating an inclusive dining experience for students with special dietary needs.  
- Spearheaded the launch of a culturally inspired menu that became highly popular among students.


Awards

Award Of Excellence Gold 

**Award Recognition:** Honored with a prestigious award for five consecutive years, demonstrating consistent excellence and dedication to promoting nutrition and wellness initiatives.  
- **Community Impact:** Actively participated in activities aimed at improving nutrition, increasing the purchase of Kentucky-grown foods by schools, supporting local farmers, and enhancing access to fresh and nutritious food for students.  

**Program Implementation**  
- **National School Lunch Program:** Successfully integrated Kentucky-grown or raised products (excluding milk) into school breakfast and lunch programs, ensuring compliance with program guidelines while promoting local agriculture.  
- **Nutritious Meal Offerings:** Spearheaded efforts to serve balanced, nutritious school meals and snacks that align with established guidelines for healthy foods.  

**Student Wellness Initiatives**  
- **Daily Breakfast Program:** Implemented a daily breakfast initiative to ensure students begin their day with a healthy meal, fostering improved focus and academic performance.  
- **Healthy Habits Promotion:** Advocated for healthy eating practices and physical activity within the school community, encouraging lifelong wellness habits among students.  

**Community Engagement**  
- **Collaborative Efforts:** Engaged the broader school community to support nutrition-focused programs, fostering a culture of health and wellness through education, outreach, and active participation.  

**Impact Summary**  
Through innovative strategies and collaborative efforts, contributed to the well-being of students, the success of local farmers, and the promotion of sustainable food systems in Kentucky schools.

Suada Keco