SUBHASHINI GUNASEKARAN

• Troubleshoot IT Issues for various customers remotely and in-person
• Install and configure software applications
• Provide Managed IT Services to and for various clients and other duties including but not limited the following
a. Preventative maintenance
b. Backup duties
c. Patch management
d. Ticket logging and reporting
e. Network cabling
f. Equipment repair
• Use the company’s RMM platform to diagnose problems, create tickets and resolve issues.
• Visit Customer locations to resolve IT issues.

• Installed, maintained, and repaired hardware components, ensuring optimal functionality.

• Arranged computers, routers and printer to achieve proper workstation.

• Serve as the primary point of contact for customer service associates.
• Operate registers and perform general checkout functions.
• Generate reliable and accurate till reports from every register.
• Resolve cash tills when closing, ensuring the money matches the report and is stored safely.
• Collect and pay checks, credit cards, and wire transfer and complete each transaction in line with enacted principles and procedures.
• Provides up-to-date and accurate sales and inventory figures for reprint candidates, weekly Hot title reports.
• Assist in the daily inventory management tasks, including monitoring stock levels and conducting physical counts to ensure accuracy.
• Troubleshoot It related issues and Equipment repair if needed.
• Social media -Posting content across social media accounts and
  engaging with customers on product marketing. Website maintenance.
• Providing excellent customer service in busy environment assisting more than 100 persons per day.

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Worked as a graphical designer in a photography studio, mainly focused on photoshop works, illustration, lightroom.

• Maintained team-oriented atmosphere with open communication and quick conflict resolution.
• Manage all accounting operations based on accounting
  principles [ Payroll, Accounts Payable, Accounts Receivable ]
• Publish financial statements in time.
• Conduct month-end and year-end close process.
• Collect, analyze and summarize account information.
• Develop periodic reports for management.
• Scheduling employees working shift time.