Suehelen Danira Garcia
George town,Cayman ISlands
Summary
Dedicated professional with extensive experience and strong foundation in customer service and sales ,excellence and multilingual communication. Demonstrates exceptional time management, attention to detail, and problem-solving abilities. Highly adaptable with proven leadership and team support skills, complemented by outstanding interpersonal and communication capabilities. Committed to leveraging these competencies to drive organisational success and enhance client satisfaction.
Overview
9
9
years of professional experience
Work history
Room attendant
Kimpton Seafire Resort and Spa
Goege town, Cayman Islands
04.2022 - Current
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Improved customer experience with attentively addressing their needs.
- Restocked amenities promptly, ensuring availability at all times.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Trained new room attendants on company policies and cleaning procedures.
- Demonstrate adaptability and professionalism when working with guess and colleagues from diverse cultural backgrounds.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
Sales representative
R.A.M Discount
George town, Cayman Islands
09.2017 - 03.2020
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Participated in team-building activities, promoting a harmonious work environment.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Room attendant
Morritt’s Resort
East End, Cayman Islands
11.2016 - 11.2017
- Delivered high-quality housekeeping services in accordance with resort standards.
- Maintained excellent communication with guess and team members ,resolving issues pro and professionall.
- Demonstrated exceptional attention to detail while respe guess pravacy and confidentiality at all times.
- consistently adhere to company policies and quality standards to deliver exceptional guess experience.
Education
Universidad Tecnologica de Honduras
HondurasRafael Leonardo Callejas Hihg School
HondurasSkills
- Customer service Excellence
- Time Management
- Attention to details
- Problem Solving
- Adaptability
- Interpersonal & commuinaction skills
- Leadership And Team support
- Multilingual communication
Languages
English
Advanced
Sp
Native
References
References available upon request.
Timeline
Room attendant
Kimpton Seafire Resort and Spa
04.2022 - Current
Sales representative
R.A.M Discount
09.2017 - 03.2020
Room attendant
Morritt’s Resort
11.2016 - 11.2017
Universidad Tecnologica de Honduras
Rafael Leonardo Callejas Hihg School