Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Ernspiker

Louisville

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

13
13
years of professional experience

Work History

Server/Assistant Bartender

Goose Eatery & Hangout
03.2024 - 04.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Assistant General Manager

Bud's Tavern J-town
07.2023 - 02.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Server

Gander, An American Grill
07.2021 - 06.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked in a fast paced environment
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Front of House Manager/ Server

Goose Creek Diner
07.2012 - 07.2021
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Scheduled and directed staff daily to maximize productivity.
  • Inputted orders into computer system.
  • Efficiently multi-tasked while working under pressure.
  • Consistent display of high level of professionalism.
  • Able to work in goal-oriented environment.

Server Trainer

O'Charley's Restaurant
06.2018 - 10.2019
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Anticipated and addressed guests' service needs.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Performed additional tasks to keep the dining room running smoothly.

Server

Wick's Pizza New Albany
12.2017 - 06.2018
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Maintained high standards of cleanliness and sanitation.
  • Provided friendly and attentive service.
  • Processed credit cards, checks, gift cards and coupons.

Education

Bachelor of Arts - Sociology

University of Louisville
Louisville, KY

Skills

  • Money handling
  • POS inventory system operation
  • Customer service
  • Inventory control
  • Management
  • Multitasking
  • Employee training and development
  • Sales expertise
  • Hospitality Service Expertise
  • Bill Computation
  • Guest Relations Management

Timeline

Server/Assistant Bartender

Goose Eatery & Hangout
03.2024 - 04.2025

Assistant General Manager

Bud's Tavern J-town
07.2023 - 02.2024

Server

Gander, An American Grill
07.2021 - 06.2023

Server Trainer

O'Charley's Restaurant
06.2018 - 10.2019

Server

Wick's Pizza New Albany
12.2017 - 06.2018

Front of House Manager/ Server

Goose Creek Diner
07.2012 - 07.2021

Bachelor of Arts - Sociology

University of Louisville

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Summer Ernspiker