Sunita BK
Naranghat,Bagmati
Summary
Highly organized and reliable professional with experience in customer service, cash handling, and office administration. Skilled at streamlining operations and delivering top-notch service. Adept in the financial sector with a focus on accuracy and efficiency. Known for being trustworthy, faithful, and ready to take on new challenges with responsibility and dedication.
Overview
10
10
years of professional experience
Work History
Operations in Charge
Mahalaxmi Bikash Bank Ltd.(Class"B")
Khurkhre , Naranghat , Bagmati
01.2020 - Current
- Supervised personnel in the planning, coordination, and execution of operations.
- Monitored progress of assigned tasks and adjusted resources accordingly.
- Coordinated training activities for subordinate personnel in support of mission objectives.
- Established protocols for sharing information between units within a larger organization structure.
Teller/Cashier
Mahalaxmi Bikash Bank Ltd.(Class"B")
Khurkhre , Naranghat , Bagmati
07.2017 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Customer Service Desk/Receptionist
Mahalaxmi Bikash Bank Ltd.(Class"B")
Khurkhre , Naranghat , Bagmati
01.2015 - Current
- Greeted visitors and directed them to the appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Managed incoming and outgoing mail, including sorting, stamping, and distributing items as needed.
- Assisted with scheduling appointments for clients or customers.
Cashier ( Part Time)
Sarang Hotel
Naranghat , Bagmati
01.2015 - 06.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Business Studies -
International College
Khairahani Chitawan01-2021
High School Diploma -
International College
Khairahani ,Chitawan01-2013
Skills
- Customer Service
- Strong communication
- Cash Handling
- Office Administration
- PUMORI Software
- MS Word and MS Excel
- Problem Solving
- Time management
- Team Collabration
- Adaptability
Timeline
Operations in Charge
Mahalaxmi Bikash Bank Ltd.(Class"B")
01.2020 - Current
Teller/Cashier
Mahalaxmi Bikash Bank Ltd.(Class"B")
07.2017 - Current
Customer Service Desk/Receptionist
Mahalaxmi Bikash Bank Ltd.(Class"B")
01.2015 - Current
Cashier ( Part Time)
Sarang Hotel
01.2015 - 06.2017
Bachelor of Business Studies -
International College
High School Diploma -
International College
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