Susmita Tiwari
Cayman Islands,George Town
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Tour Operation Co-Ordinator
Webster’s Tour’s Ltd
04.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Handled incoming and outgoing shipping and receiving activities.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Kept high average of performance evaluations.
Server
Miles29 Cafe & Pub
07.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Shree Nepal Rastriya Secondary School
Simara,Bara,Nepal 08.2022
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Performance Management
- Report Writing
Timeline
Tour Operation Co-Ordinator
Webster’s Tour’s Ltd
04.2024 - Current
Server
Miles29 Cafe & Pub
07.2023 - 01.2024
High School Diploma -
Shree Nepal Rastriya Secondary School
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