Sydney Blair
Owensboro
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
US Bank Home Mortgage
Owensboro
08.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Medical Office Assistant
Springs Urgent Care
Owensboro
08.2020 - Current
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ordered and maintained supply inventory for medical office.
- Compiled and coded patient information or data in appropriate computer system.
Supervisor
City Of Owensboro
Owensboro
03.2016 - 04.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science -
Owensboro Community And Technical College
Owensboro, KY05.2020
Skills
- Computer Skills
- Task Prioritization
- Medical Software Applications
- Attention to Detail
- Insurance Verification
- Patient Flow
- HIPAA Compliance
- Medical Records Maintenance
- Written and Verbal Communication
- Multitasking and Organization
- Problem-Solving
- Patient Relations
- Administrative Support
- Data Entry Software
- Time Management
- Customer Service
- Detail-Oriented
- Critical Thinking
- Organization and Time Management
- Time management
- Problem solving
- Adaptability
- Process optimization
- Technical support
- Professional telephone demeanor
- Verbal and written communication
- Creative problem solving
- Strong teamwork
- Assertiveness
Timeline
Customer Service Representative
US Bank Home Mortgage
08.2023 - Current
Medical Office Assistant
Springs Urgent Care
08.2020 - Current
Supervisor
City Of Owensboro
03.2016 - 04.2019
Associate of Applied Science -
Owensboro Community And Technical College