Sydney Cohn
Lexington
Summary
Adaptable professional with expertise in personnel development, team collaboration and resolving issues within diverse settings. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Discharge Planner
The Ridge
09.2023 - Current
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
Targeted Case Manager
Mountain Comprehensive Care
03.2023 - 09.2023
- Updated electronic health records with accurate patient information on participant visits.
- Networked within local community to establish professional relationships with healthcare providers, outreach program leaders and government officials.
- Performed current therapy strategies and improvised needed changes and corrections for 25 individuals based on results.
Case Manager
Arbor Wellness
08.2022 - 03.2023
- Performed de-escalation tactics to create appropriate, high-quality care with increased results.
- Partnered with Director of Admissions and Director of Operations to develop and implement admissions policies for busy psychiatric facility with more than 20 beds.
Case Manager
TriStar Skyline Madison Campus
08.2020 - 06.2022
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Server
The Goat
07.2019 - 03.2020
- Consulted 16-50 patrons daily with consistent recommendations for exceptional service
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patron
Host, Server
Puckett's
12.2017 - 03.2020
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Planned and executed 50 guest parties by organizing menus, spaces and special requests
Contributing Writer
Middle Tennessee State University
08.2019 - 12.2019
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories
- Arranged and conducted 10 interviews with knowledgeable individuals
Brand Associate
Old Navy
04.2017 - 12.2017
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Revitalized customer spending 10% by integrating coupons and special deals
Assistant Manager
White Oak Pumpkin Patch
08.2015 - 05.2016
- Coordinated field trips for groups of 300 or larger
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
Sales Associate
PacSun
06.2013 - 03.2015
- Maintained accurate and attractive merchandise displays to maximize purchases 10%
- Used POS system to process sales, returns, online orders and gift card activations
Education
Master of Science - Social Work
University of Kentucky
Lexington05.2026
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05.2020
Skills
- Interpersonal skills
- Self-motivated
- Detail oriented
- Excellent communication
- Training and development
- Organization
- Multitasking abilities
- Cash Handling
- High-Volume Dining
- Order Accuracy
- Guest Satisfaction
- Adaptable and Flexible
References
Nacole Malone
Clinic Manager, Mountain Comprehensive Care
Cell: 606.703.5590
Jared Roe
Chief Operating Officer, TriStar Skyline Madison Campus
Cell: 615.769.9757
Work: 615.769.5008
Email: jared.roe@hcahealthcare.com
Kristin Rains
Regional Director of Clinical Partnerships, Pasadena Villa
Cell: 423.404.4474
Work: 615.243.1473
Email: kristin.rains@pasadenavilla.com
Mike Greene
Manager, Puckett's Restaurant
Cell: 615.525.1641
Ashley Oldfield
Owner, White Oak Pumpkin Patch
Cell: 606.495.7720
Work: 606.743.9321
Email: ashleyoldfield10@gmail.com
Kenneth George
Lecturer, Department of Management Middle Tennessee State University
Cell: 931.224.4063
Work: 615.898.5125
Timeline
Discharge Planner
The Ridge
09.2023 - Current
Targeted Case Manager
Mountain Comprehensive Care
03.2023 - 09.2023
Case Manager
Arbor Wellness
08.2022 - 03.2023
Case Manager
TriStar Skyline Madison Campus
08.2020 - 06.2022
Contributing Writer
Middle Tennessee State University
08.2019 - 12.2019
Server
The Goat
07.2019 - 03.2020
Host, Server
Puckett's
12.2017 - 03.2020
Brand Associate
Old Navy
04.2017 - 12.2017
Assistant Manager
White Oak Pumpkin Patch
08.2015 - 05.2016
Sales Associate
PacSun
06.2013 - 03.2015
Master of Science - Social Work
University of Kentucky
Bachelor of Science - Psychology
Middle Tennessee State University
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