Sydney Elkins
Elkhorn City
Summary
I consider myself a dynamic individual with hands-on experience in multiple roles and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. I am an experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence. Additionally, I am a tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Purdue Global University
08.2024 - Current
- Provided immediate crisis intervention and support to individuals experiencing mental health crises.
- Assessed clients' needs and developed personalized safety plans to ensure their well-being.
- Collaborated with law enforcement, medical professionals, and other community resources to coordinate appropriate care for clients in crisis.
- Delivered compassionate counseling services to individuals of diverse backgrounds, fostering a safe and non-judgmental environment.
- Responded promptly to crisis calls and effectively managed high-stress situations with professionalism and empathy.
- Utilized active listening skills to understand clients' concerns, validate their emotions, and provide appropriate guidance.
- Documented all client interactions accurately and maintained confidentiality of sensitive information in compliance with legal requirements.
- Participated in regular training sessions to enhance knowledge of crisis intervention techniques and stay updated on best practices in the field.
- Facilitated therapeutic interventions for individuals experiencing acute emotional distress or suicidal ideation, promoting safety and recovery.
Cashier/Sales Associate/Customer Service Representative
Walmart
08.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Deli Manager
Quality Foods Inc.
05.2018 - 07.2020
- Assisted in managing daily deli operations, ensuring product quality and safety standards.
- Trained and supervised team members on deli procedures and customer service excellence.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Monitored food preparation processes to maintain compliance with health regulations.
- Handled customer inquiries and resolved issues, fostering positive shopping experiences.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Prepared and placed meat cuts and products in the display counter to catch shoppers' eyes and boost sales.
- Operated the slicer and price computing scale to accurately slice, weigh, and label meat products.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
- Enhanced the visual appeal of baked goods by applying intricate icing designs.
- Expanded the bakery's offerings by introducing various frosting techniques, leading to more diverse product options for customers.
Education
Bachelor of Science - Psychology of Addictions
Purdue Global University
Indianapolis, IN04-2026
Skills
- Telehealth Proficiency
- Substance Abuse Awareness
- Reflective Listening
- Multicultural Competence
- Suicide Prevention/Crisis Intervention
- Microsoft Office Suite
- Computer Literacy
- Effective Communication Skills
- Administration and Management
- Quantitative and Qualitative Data Analysis
- Research Methodologies
Certification
- CPR Certification (2013)
- Distinguished Typing Professional Certification (2015)
- HHA - Home Health Aide (2016)
- Food Handlers Certification (2018)
- Fundamentals of Leadership (2024)
Timeline
Crisis Counselor
Purdue Global University
08.2024 - Current
Cashier/Sales Associate/Customer Service Representative
Walmart
08.2020 - 02.2021
Assistant Deli Manager
Quality Foods Inc.
05.2018 - 07.2020
Bachelor of Science - Psychology of Addictions
Purdue Global University