Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Morgan

Louisville

Summary

Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Strong teamwork and adaptability enable consistent meeting of evolving demands while efficiently managing multiple tasks. Known for maintaining a clean and organized workspace, handling customer inquiries with ease, and fostering positive interactions through excellent communication skills. Seeking a full-time role that presents professional challenges and the opportunity to leverage interpersonal skills, effective time management, and problem-solving expertise for organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Cashier

Double Dogs
08.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Adult Caregiver

BrightStar Care
02.2023 - 08.2024
  • Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
  • Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
  • Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
  • Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
  • Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
  • Promoted independence among patients by teaching self-care skills tailored to individual needs and abilities.
  • Provided transportation assistance for medical appointments or other errands as necessary.
  • Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
  • Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
  • Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.

Server

First Watch
11.2020 - 02.2023
  • Average daily sales - $1,200.00; Rush daily sales - $2,200.00
  • Duties include hosting, serving, training, bussing, and opening/closing cleaning.
  • Accomplishments: Received several customer reviews for excellent service on Yelp and brought in new clientele.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Housekeeper

Merry Maids
05.2019 - 11.2020
  • Housekeeper for approximately 25 residence per week. Background cleared and trusted with clientele keys and valuables.
  • Duties include general cleaning, deep cleaning, organization/decluttering, move out/move in cleanings.

Preschool Teacher

Jtown Preschool
03.2018 - 05.2019
  • Certified caregiver for ten (10) children in both two-year old room and infant room. Certified caregiver that rotated as a substitute for all classrooms. Certified in CPR.
  • Duties include creating lesson plans for the two-year old room up to the five-year old room. Lesson plans included development of numbers, shapes, basic reading, interpersonal, social, and basic hygiene skills.
  • Trained six (6) employees on the process and procedures for each room.

Seasonal Cashier

Joanns Fabric
10.2017 - 03.2018
  • Duties include restocking of shelves, inventory control, cashier, financial opening/closing statements, and customer service/support.
  • Accomplishments: Received several reviews for excellent customer service.

Hostess/Server

Amici Café
06.2015 - 10.2017
  • Average daily sales - $900.00; Rush daily sales - $1,500.00
  • Duties include hosting, serving, bussing, reservations, and food preparation.

Education

Associates in Science - Biology

Jefferson Community And Technical College
Louisville, KY
05-2027

High School Diploma - undefined

Jeffersontown High School
Louisville, KY
05.2018

Skills

  • Detail-oriented planning
  • Microsoft Office proficient
  • Proficient in process acquisition
  • Cash management
  • Consistent work performance
  • Exceptional customer service
  • Guest engagement
  • Strong work ethic
  • Hospitality service expertise

Certification

  • CPR Training - August 2023- 2025
  • Certified Caregiver, BrightStar Care - February 2023-August 2024

Timeline

Server/Cashier

Double Dogs
08.2024 - Current

Adult Caregiver

BrightStar Care
02.2023 - 08.2024

Server

First Watch
11.2020 - 02.2023

Housekeeper

Merry Maids
05.2019 - 11.2020

Preschool Teacher

Jtown Preschool
03.2018 - 05.2019

Seasonal Cashier

Joanns Fabric
10.2017 - 03.2018

Hostess/Server

Amici Café
06.2015 - 10.2017

High School Diploma - undefined

Jeffersontown High School

Associates in Science - Biology

Jefferson Community And Technical College

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Sydney Morgan