Sydney Solomon
George Town
Summary
Astute and adaptable staff leader with a motivational approach, upbeat nature and diplomatic communication style. Well-versed in scheduling, personnel management and dedicated to a complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Next Chapter
Cayman Islands
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administrative Assistant
J&R Industrial Services
George Town, Grand Cayman
02.2022 - 11.2022
- Processed invoices and expenses using QuickBooks and Microsoft GP
- Created Purchase Orders, Invoices, Bills and Statements using QuickBooks
- Created expense reports, employee reimbursement statements and requests for capital expenditures.
- Reviewed general ledger entries and assessed accuracy.
- Interacted with Vendors, Customers and Suppliers to place orders and maintain accurate records.
- Assisted employees with work permit process - navigating WORC and JobsCayman requirements, filling out and organizing documents for applications.
- Scheduled appointments, meetings and coordinated travel arrangements for superiors and staff.
Assistant Manager
Eats Ltd.
George Town, Grand Cayman
03.2016 - 11.2022
- Monitored employees cash intake and deposits, with special focus on increasing accuracy, efficiency and reducing discrepancies.
- Generated and maintained customer satisfaction by maintaining current knowledge of consumer preferences, offering hands-on assistance: assessing needs, and addressing customer concerns with friendly and patient demeanor.
- Assessed job applications, conducted interviews, attended job fairs and made hiring recommendations to bring in top candidates for vacancies.
- Held staff meetings to deliver key information, address questions and concerns, evaluate progress and deliver plans for improvements.
- Enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Created weekly schedules for multiple departments in order to keep staff coverage and service in line with forecasted demands.
- Assisted in organizing and oversaw new system implementations by staying informed whilst training, instructing and coordinating staff members.
- Created training programs: schedules, guides and tests with aim of bringing greater clarity, consistency and efficiency to training process.
- Mentored front-of-house team in applying effective sales techniques and delivering top-notch customer service.
- Created and monitored server sales competitions using Aloha POS system.
- Worked to increase revenue by promoting products and driving customer engagement in-person and through social media.
- Created various promotional items including flyers, billfold inserts, posters, logos, cards and social media posts.
- Worked to exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.
Education
A Level College
Cayman Prep And High School
George Town, Grand Cayman06.2011
High School Diploma -
Cayman Prep And High School
George Town, Grand Cayman06.2009
Skills
- QuickBooks & Microsoft Dynamics GP, Excel
- Cash Drawer Management
- Social Media Management
- Daily Operations Management
- Comprehensive knowledge of POS systems
- Personnel Scheduling
- Applicant Screening and Interviews
- Staff Training
Additional Information
Date of Birth: 08/06/1992
Nationality: Caymanian
References
Available upon request
Timeline
Assistant Manager
Next Chapter
11.2022 - Current
Administrative Assistant
J&R Industrial Services
02.2022 - 11.2022
Assistant Manager
Eats Ltd.
03.2016 - 11.2022
A Level College
Cayman Prep And High School
High School Diploma -
Cayman Prep And High School