Sydney Wright

• Obtained pre-certifications and pre-authorizations for procedures, scheduled outpatient surgery appointments, and verified insurance coverage. Prepared patient charts and gathered necessary information, informing patients of any required payments on day of service.
• Scheduled surgical procedures, coordinating physician, patient, and operating room availability.
• Verified insurance eligibility and obtained prior authorizations for surgical services.
• Communicated preoperative instructions and appointment details to patients and families.

• Managed front desk operations, ensuring smooth flow of patient registrations. With my job I had intense training in EPIC system which I use to register patients for surgeries, MRI's, Ct-scans, etc. also the verification process of their insurance and medical (Worker’s Compensation/Motor Vehicle accidents) claims. Obtained prior authorizations for future appointments to facilitate timely patient care. Making sure we have valid orders for tests/exams being performed, having them faxed and scanned in for departments to see. Also registering walk in labs, drop off labs from numerous facilities, and X-ray. Assigning patients to other representatives for them to register, along with clerical duties such as faxing, making copies, filling supplies, answering the phones from patients and nursing staff with general questions. Tracked payments for co-pays and informed patients about available financial options.
• Registered patients accurately, verified demographics, and updated electronic health records for smooth intake workflows.
• Verified insurance eligibility, coordinated authorization details, and resolved coverage discrepancies before service delivery.
• Collected copayments, explained registration forms, and ensured compliant financial and consent documentation.

• Enrolled Tricare Reserve beneficiaries into health plans, ensuring access to necessary healthcare services. Along with enrollment Processed refunds to beneficiaries related to active duty recalls, loss of eligibility, and account overpayments, maintaining compliance with regulations. Established payment plans for accounts and informed beneficiaries about payment details and any updates to their information.
• Processed military enrollment applications, verifying eligibility and supporting accurate benefit selection.
• Reviewed member records, resolving discrepancies and maintaining compliance with enrollment requirements.
• Coordinated daily enrollment workflows, ensuring timely updates across eligibility and plan systems.

Obtained High School Diploma