Sydni Thompson
LOUISVILLE
Summary
Detail-oriented professional with excellent communication and interpersonal skills. Experienced in managing diverse accounts and streamlining processes to enhance productivity. Dedicated to fostering relationships that contribute to business success and client satisfaction.
Overview
10
10
years of professional experience
Work History
Business Account Executive
T-Mobile
Louisville, KY
03.2020 - Current
- Coordinated and managed daily customer engagement through multiple channels, including phone calls, emails, and virtual appointments.
- Utilized CRM systems to systematically track sales activities, oversee lead management, and provide precise account status updates.
- Cultivated and sustained robust relationships with business clients to assess and address communication needs.
- Orchestrated end-to-end sales processes, ensuring effective lead handling and conversion to drive revenue growth.
- Refined account management procedures to improve operational efficiency and minimize administrative workload.
- Engaged with cross-functional teams to design and implement solutions that effectively met customer specifications.
- Evaluated lead quality processes and performance, delivering actionable feedback to marketing teams.
- Oversaw a diverse portfolio of accounts while expertly prioritizing competing demands to meet deadlines and achieve targets.
- Achieved an average of 133% of annual sales targets through strategic client engagement.
- Facilitated the attainment of team goals while adapting to a rapidly changing environment.
- Developed and implemented training programs for new employees, ensuring proficiency in customer service practices, prospect needs assessment, and lead generation routing.
Account and Office Manager
Phoenix Custom Concrete
Louisville, KY
03.2017 - 12.2019
- Audited benefits enrollments in UKG to deliver reliable eligibility data to vendors.
- Managed accounts payable and receivable processes to enhance financial reporting accuracy and timeliness.
- Optimized office procedures to enhance workflow efficiency and eliminate operational bottlenecks.
- Streamlined organization and updating of database records and information resources.
- Managed appointment scheduling and itinerary coordination for clients and personnel.
- Administered payroll functions for 31 employees every 2weeks, facilitating efficient financial operations.
Bar Manager
Sidebar
Louisville, KY
06.2016 - 12.2019
- Refined inventory management strategies to ensure efficient product availability while reducing waste.
- Developed and implemented targeted promotional strategies aimed at maximizing bar revenue during high-demand periods.
- Managed scheduling and staffing to optimize workforce efficiency during peak demand periods.
- Finalized cash register operations and generated a comprehensive cashier report at the close of business.
- Mediated disputes among team members, fostering a professional and supportive atmosphere.
- Developed and maintained rigorous hygiene and safety standards, ensuring a safe atmosphere for both staff and guests.
Education
Master of Science - Psychology
Capella University
01-2026
Bachelor of Science - Clinical Psychology
University of Louisville
01-2016
Associate of Applied Science - Mortuary Science
Mid-America College of Funeral Service
01-2014
Skills
- Strong organizational competencies and attention to detail, with the ability to manage multiple tasks and priorities
- Self-motivated and results-driven, demonstrating initiative and the ability to work both independently and collaboratively
- Thorough understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals Experience in outbound sales with a proven track record of meeting or exceeding targets
- Skilled in establishing and cultivating client relationships, including setting up meetings and connecting with key contacts within the organization
- Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members
- Strong organizational competencies and attention to detail, with the ability to manage multiple tasks and priorities
- Familiarity with CRM and ERP platforms, enabling data analysis and sales solutions
- Proficiency with Microsoft Office Suite, including Word, Power BI, Excel, Dynamics 365, Teams, and Outlook
Timeline
Business Account Executive
T-Mobile
03.2020 - Current
Account and Office Manager
Phoenix Custom Concrete
03.2017 - 12.2019
Bar Manager
Sidebar
06.2016 - 12.2019
Master of Science - Psychology
Capella University
Bachelor of Science - Clinical Psychology
University of Louisville
Associate of Applied Science - Mortuary Science
Mid-America College of Funeral Service