Tabatha Chavarria
Richmond
Summary
Dynamic and dependable professional with extensive experience at Instacart and Xerox. Proven track record in customer service and time management, enhancing customer satisfaction through effective communication and problem resolution. Recognized for maintaining a positive attitude in high-pressure environments while ensuring timely deliveries and fostering repeat business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
05.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
SRNA
STEPS SRNA Program
02.2025 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Customer Service Representative
Xerox
04.2013 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Worker
Amazon
12.2009 - 04.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Education
Associate Of Business Administration - Business Management
Sullivan University
Lexington, KY05.2014
High School Diploma -
Bryan Station High School
Lexington, KY05.2006
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Verbal and written communication
- Multitasking and organization
Certification
SRNA Certification
Timeline
SRNA
STEPS SRNA Program
02.2025 - 04.2025
Delivery Driver
Instacart
05.2019 - Current
Customer Service Representative
Xerox
04.2013 - 05.2019
Warehouse Worker
Amazon
12.2009 - 04.2013
Associate Of Business Administration - Business Management
Sullivan University
High School Diploma -
Bryan Station High School
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