Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tabitha Lea

Tabitha Lea

Lexington

Summary

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Manager

Jrn Kfc
Lexington
08.2023 - Current
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Proposed or approved modifications to project plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed customer service inquiries and complaints in a timely manner.
  • Produced thorough, accurate and timely reports of project activities.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created and managed budgets for travel, training, and team-building activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Manager

Sir Pizza- Mark Burrows
Lexington
03.2017 - 07.2023
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Conducted performance reviews for team members.

Store Manager

Marathon Gas Station Garden Springs
Lexington
01.2004 - 02.2017
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Organized promotional events to increase product awareness.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Developed relationships with suppliers to negotiate better prices.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Education

High School Diploma -

Scott Co High
Georgetown, KY
05-1997

Skills

  • Data analysis
  • Sales forecasting
  • Performance management
  • Customer service
  • Budget management
  • Team collaboration
  • Employee training
  • Process improvement
  • Quality control
  • Problem resolution
  • Effective communication
  • Inventory management
  • Leadership development
  • Project coordination
  • Operational strategy
  • Coaching and mentoring
  • Employee supervision
  • Consulting
  • Marketing
  • Financial reporting
  • Performance evaluation
  • Negotiation
  • Adaptability and flexibility
  • Strategic thinking
  • Scheduling and planning
  • Closing oversight
  • Reporting and documenting
  • Performance reviewing
  • Staff development
  • Decision-making
  • Customer relationship management (CRM)
  • Retail operations
  • Sales monitoring
  • Employee scheduling
  • Orientating and training
  • Vendor relationship management
  • Compliance
  • Sales growth
  • Time management
  • Workload management
  • Team leadership
  • Workplace safety compliance
  • Team motivation
  • Sales strategies
  • Cost control
  • Cost reduction
  • Money handling
  • Task delegation
  • Budgeting and finance
  • Employee engagement
  • Business development
  • Multitasking and organization

Certification

SafeServe Certification

Timeline

Assistant Manager

Jrn Kfc
08.2023 - Current

Manager

Sir Pizza- Mark Burrows
03.2017 - 07.2023

Store Manager

Marathon Gas Station Garden Springs
01.2004 - 02.2017

High School Diploma -

Scott Co High
Tabitha Lea