Tabithia Kelly
London
Summary
Dynamic healthcare professional with extensive experience at Medify Health LLC, excelling in team leadership and patient engagement. Proven ability in EMR management and effective communication, driving productivity and enhancing patient outcomes. Recognized for fostering a collaborative environment and implementing process improvements that elevate team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Medify Health LLC
Dallas
06.2025 - 12.2025
- Working for the same company Medify Health LLC as a health coach, I then received a promotion as a Team Lead over the Health Coach.
- As a Team Lead, my responsibilities included
- Having a team of 16+ Health Coaches. Helping them maintain their productivity, patient repour. making sure they are calling and staying to task, and helping when ever they needed anything.
- Held meetings through Microsoft Teams.
- Making and adjusting schedules.
- Helping during training to new hires
- Giving my team tips and tricks to help them fully succeed and push to meet their bonuses.
- Making spread sheets, working in Excel, and Microsoft word.
Health Coach
Medify Health LLC
Dallas
08.2024 - 06.2025
- In my role as a Health Coach, my responsibilities included, but were not limited to, having my own patients I called Monthly, going through EMR's (Patient charts), help navigate the patient to a healthy life, helping the patient with ways to help live a healthy lifestyle even through diagnosis that may make that more difficult.
- As i spoke with the patient monthly I filled out encounters and documents on patient and patient health.
- I also monitored monthly if patient had a Blood pressure, or Blood Glucose monitor. giving them ways to improve the readings, or maintain.
- I help Patients set goals and maintain them.
- As a health coach I
- Used Motivational Interviewing
- Performed great communication skills to interact with all sorts of age groups, with all different types of issues they wanted to speak about and wanted help with. sometimes it was more listening and giving them someone to talk to.
- Navigating through multiple EMR systems, medical charts
- Keeping organized to maintain all of my information for each patient did not get mixed up.
- Using excel to maintain organization. organizing all passwords and usernames for each Provider and EMR systems
Srna
Laurel Heights Home for the Elderly
London
10.2022 - 08.2024
- Bathing, lifting, feeding, dressing, daily living activities, changing, brushing teeth, brushing hair, blood pressure monitoring, vitals checking, light cleaning, charting, showering, wound care, and G-tube care. I worked on the Alzheimer's and dementia floor at a nursing home.
- Monitored vital signs and adjusted anesthesia levels as necessary.
- Provided compassionate patient care in daily activities and personal hygiene.
- Assisted nursing staff with medical procedures and treatments as needed.
- Monitored vital signs and reported changes to the healthcare team promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and families about care plans.
- Educated patients on health management and wellness practices regularly.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided emotional support to family members during difficult times.
- Monitored food intake and output as directed by nursing staff.
Overnight Stocker
Walmart
London
03.2023 - 05.2023
- Stocked shelves with merchandise to maintain organized displays.
- Rotated products to ensure freshness and reduce waste.
- Operated equipment for moving and storing inventory safely.
- Collaborated with team members to complete overnight tasks efficiently.
- Trained new staff on stocking procedures and safety protocols.
- Maintained cleanliness in stock areas to ensure a safe working environment.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed instructions to properly arrange merchandise items.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Used proper case cutting techniques to cut and sort stock loads.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Maintained an orderly appearance at all times throughout the store.
- Identified and quickly handled spill clean-up.
Education
High school diploma -
North Laurel High School
London, KY05.2011
Skills
- Telehealth experience
- Meal Preparation
- Food Preparation
- EMR/EHR
- Medical terminology
- Vital Signs
- Zoom
- Senior Care
- Food safety
- Personal Assistant Experience
- Health information management
- Electronic health records (EHR) management
- Food handling
- Laundry
- Cold calling
- Customer support experience within healthcare industry
- CRM system proficiency
- Health information data integrity
- Dementia Care
- Patient assessment
- Process improvement
- Food service
- Home health
- Caregiving
- Call center
- Cna
- Attention to detail
- Patient interaction
- Restaurant experience
- Typing
- Home Care
- Serving
- Customer relationship building
- Microsoft Excel
- Patient care
- Data entry
- Customer support ticket management
- Client relationship development
- Cash register
- Organizational skills
- Home health agency experience
- Microsoft Office
- Assisted living
- Client communication
- Healthcare compliance
- POS
- Task prioritization
- Customer service
- Cleaning Experience
- Cash handling
- Acute care
- Alzheimer's Care
- Medicare
- Time management
- EMR documentation
- Effective communication
- Productivity monitoring
- Team leadership
- Motivational interviewing
- Team Check-ins
Certification
- SRNA, 06/01/23, Present
- CNA, 06/01/25
- Medical License
- Certified Call Center Manager (CCCM)
- Driver's License
- State Tested Nursing Assistant
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Leader/Supervisor
Medify Health LLC
06.2025 - 12.2025
Health Coach
Medify Health LLC
08.2024 - 06.2025
Overnight Stocker
Walmart
03.2023 - 05.2023
Srna
Laurel Heights Home for the Elderly
10.2022 - 08.2024
High school diploma -
North Laurel High School