Tafoya Turner
Louisville
Summary
Dynamic Shift Lead Manager at Taco Bell with a proven track record in team motivation and operational efficiency. Expert in inventory management and customer satisfaction, I successfully enhanced service quality and reduced waste. Committed to fostering a positive workplace culture while ensuring compliance with health and safety standards.
Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Knowledgeable Desired Position with proven track record in leading teams and streamlining operations to enhance efficiency. Demonstrated ability to manage shift schedules and resolve conflicts, ensuring smooth daily operations. Known for strong problem-solving skills and effective team communication.
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Driven Shift Lead Manager with Number years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Shift Lead Manager
Taco Bell
06.2020 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance operational efficiency and customer service.
- Managed inventory levels, optimizing supply orders to reduce waste and improve cost-effectiveness.
- Implemented effective scheduling practices, aligning staffing levels with peak demand periods.
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty.
- Conducted performance evaluations, providing feedback to support employee development initiatives.
- Analyzed sales trends, adjusting strategies to maximize revenue during promotional periods.
- Facilitated team meetings to foster communication and collaboration among staff members.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
- Improved team productivity by implementing efficient scheduling and task delegation.
Dsp
Mattingly Edge
12.2022 - 04.2025
- Operated and maintained equipment to ensure efficient production processes.
- Collaborated with team members to meet daily production targets effectively.
- Adhered to safety protocols, promoting a secure work environment for all employees.
- Assisted in training new staff on operational procedures and safety standards.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Participated in regular maintenance checks to ensure equipment reliability and performance stability.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Assistant Manager
Jimmy John's
01.2011 - 07.2023
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring stock availability for seamless operations.
- Coordinated daily schedules for team members, optimizing workflow efficiency.
- Implemented quality control measures to maintain high food safety standards.
- Resolved customer complaints swiftly, enhancing overall satisfaction ratings.
- Analyzed sales data to identify trends and inform staffing needs.
- Supported marketing initiatives by promoting daily specials through social media channels.
- Facilitated team meetings to discuss performance goals and operational improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Janitor
UofL
04.2012 - 11.2014
- Maintained cleanliness of campus facilities through regular inspections and thorough cleaning methods.
- Operated various cleaning equipment, ensuring proper usage and routine maintenance.
- Assisted in waste management processes, promoting recycling and proper disposal practices.
- Collaborated with team members to efficiently respond to cleaning requests and emergencies.
- Implemented safety protocols while handling chemicals and cleaning supplies.
- Conducted inventory checks for cleaning supplies, ensuring availability for daily operations.
- Improved operational efficiency by reorganizing storage areas for cleaning tools and materials.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
Education
High School Diploma -
Ahrens
Louisville, KYSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Staff scheduling
- Motivation techniques
- Rules enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Delegating work
- Payment processing
- Training and mentoring
- Schedule oversight
- Handling customer complaints
- Mentoring and coaching
- Safety compliance
- Interpersonal skills
- Staff motivation
- Decision-making
- Quality assurance
- Supply ordering
- Staff training and onboarding
- Staff development
- Documentation and reporting
- Flexible schedule
- Verbal and written communication
- Team building
- Compliance
- Shift leadership
- Shift checklists
- Problem-solving
- Conflict resolution
- Critical thinking
- Active listening
- Continuous improvement
- Work area inspection
- Process improvement
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Superior work ethic
- Health and safety procedures
- Inventory and stocking
- Computer proficiency
- Creativity and originality
- Self motivation
- Goal setting
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Chemical handling
- Waste disposal management
- Basic repairs
- Skilled housekeeper
- Appliance cleaning
- Carpet cleaning
- Bathroom sanitation
- Recycling
- Equipment maintenance
- Excellent communication skills
- Sanitization techniques
- Cleaning supply management
- Vacuum operation
- Spot cleaning
- Polishing surfaces
- Spill cleanup procedures
- Industrial cleaning methods
- Building security checks
- Floor maintenance
- Floor waxing
- Exterior cleaning
- Floor scrubbers and polishers
- Cleaning and sanitizing
- Responsible and dependable
- Customer service
- Team collaboration
- Floor cleaning and buffing
- Waste disposal
- Work prioritization
Timeline
Dsp
Mattingly Edge
12.2022 - 04.2025
Shift Lead Manager
Taco Bell
06.2020 - Current
Janitor
UofL
04.2012 - 11.2014
Assistant Manager
Jimmy John's
01.2011 - 07.2023
High School Diploma -
Ahrens