Tahere Skees
Elizabethtown
Summary
Dedicated receptionist with a proven track record in customer relationship management, complaint resolution, and schedule coordination. Committed to enhancing client satisfaction and streamlining office operations.
Overview
5
5
years of professional experience
Work History
Receptionist
The Kia Store of Elizabethtown
Elizabethtown
08.2019 - 05.2024
- Greeted customers warmly upon arrival at the automotive dealership.
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Coordinated appointment scheduling for service and sales departments, optimizing client flow.
- Handled customer complaints with empathy, ensuring resolution and satisfaction.
- Scheduled and confirmed appointments.
- Assisted in handling customer complaints with empathy and a resolution-focused approach.
- Collaborated with team members to enhance customer service experience daily.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained office supplies inventory by checking stock levels, placing orders, and verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders.
Education
High School Diploma -
Central Hardin High School
Elizabethtown, KY06-1997
Skills
- Reception desk management
- Appointment scheduling
- Schedule coordination
- Telephone skills
- Multi-line telephone skills
- Administrative support
- Customer relationship management
- Client communication
- Complaint resolution
- Attention to detail
- Time management
- Effective communication
- Verbal communication
- Problem solving
- File management
Timeline
Receptionist
The Kia Store of Elizabethtown
08.2019 - 05.2024
High School Diploma -
Central Hardin High School