TaKishia Coward
Louisville,KY
Summary
Dedicated medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operation Manager
Team Made Cleaning
01.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained and managed a high-performing team of employees dedicated to achieving company goals.
- Landed four contracts and have received three referrals.
- Negotiated with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Certified Medical Assistant (CMA)
UofL Health
11.2021 - 04.2023
- Maintain contracts with six large local companies to do all pre-employment screening.
- Supervisor of day-to-day operations for Occupational Health department.
- Taking and recording vital signs and medical histories, preparing patients for examination, IV/Blood draw, ECG, office diagnostic testing, x-rays, splinting/wound care and administering medications as directed by physician, medical billing, drug testing.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Medical Assistant
Snelling Staffing, L.L.C.
08.2021 - 11.2021
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant/Phlebotomist
ANESTHESIA HEALTH CONSULTANTS
03.2020 - 07.2021
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted for four offices.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Inserts IVs for outpatient surgeries at different pain clinics.
Medical Assistant
Expert sleep
02.2019 - 06.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting five physicians with routine procedures and diagnostic tests.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing (Sleep Studies)
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
OBGYN Associates
03.2017 - 02.2019
- Recording vitals, drawing labs, preparing patients for exams and procedures, giving injections, assisting with front desk duties, scheduling patients, triage patients, calling patients with results, sterilizing instruments for procedures, medical billing and coding
- Assisted twelve physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Norton Healthcare
01.2018 - 05.2018
- Picked up shifts for immediate care, drawing labs, giving injections, wound care, preparing patients for exams, collecting cultures, verifying patient information and medical history
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Internet Sales Manager
Oxmoor Chrysler
12.2015 - 08.2016
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
- Editing the website inventory, dealer comments
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Education
No Degree - Organizational Management
University Of Arizona Global
Chandler, AZ04.2025
Associate in science in Medical -
ATA College Medical Assistant
Louisville, KY03.2017
Skills
- EKG, PFT, Sleep Studies, Allergy testing
- EMR
- Sales Management
- Employee Development
- Business Administration
- Medical Scheduling
- Phlebotomy, injections, vital signs
- Medical Records
- Medical Coding/Billing
- Payroll
- Business Management
- Administrative Oversight
- Budget Administration
- Staff Management/Hiring
- Small Business Operations
- Operations Management
Accomplishments
SPOT award 2023
Certification
- CPR Certification
- CCMA Certification
- BLS Certification
- AED Certification
- Certified Occupational Hearing Conservationist (COHC)
Additional Information
Skills Summary: Written & Verbal Correspondence, 65-70 WPM,
Assessments
Electronic Medical Records: Best Practices, Expert, 03/01/20, Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
Timeline
Owner/Operation Manager
Team Made Cleaning
01.2022 - Current
Certified Medical Assistant (CMA)
UofL Health
11.2021 - 04.2023
Medical Assistant
Snelling Staffing, L.L.C.
08.2021 - 11.2021
Medical Assistant/Phlebotomist
ANESTHESIA HEALTH CONSULTANTS
03.2020 - 07.2021
Medical Assistant
Expert sleep
02.2019 - 06.2020
Medical Assistant
Norton Healthcare
01.2018 - 05.2018
Medical Assistant
OBGYN Associates
03.2017 - 02.2019
Certified Internet Sales Manager
Oxmoor Chrysler
12.2015 - 08.2016
No Degree - Organizational Management
University Of Arizona Global
Associate in science in Medical -
ATA College Medical Assistant
- CPR Certification
- CCMA Certification
- BLS Certification
- AED Certification
- Certified Occupational Hearing Conservationist (COHC)
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