Tamesha Radford
Louisville
Summary
Skilled in product knowledge and complaint resolution, I enhanced customer service levels at Journeys Shoes by anticipating needs and delivering outstanding support. My experience at General Electric Company honed my technical support abilities, ensuring quality standards were met, showcasing my ability to resolve conflicts and improve processes efficiently.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
City Gear Clothing Store
Louisville
01.2023 - 12.2024
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Service Representative
Journeys Shoes
Lousiville
01.2018 - 09.2020
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Quality Inspector
General Electric Company
Louisville
12.2016 - 12.2017
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Notified supervisors about production problems and helped identify and correct concerns.
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Inspected and tested products to ensure compliance with quality standards.
Janitor
Ford Louisville Assembly Plant
Louisville
01.2014 - 12.2016
- Ensured compliance with health and safety regulations.
- Follow established safety procedures while operating machinery and using chemicals.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Education
GED -
Jefferson County High School
Louisville, KY05-2002
Skills
- Product knowledge
- Complaint resolution
- Account updating
- Follow-up skills
- Technical support
- Conflict resolution
Timeline
Customer Service Representative
City Gear Clothing Store
01.2023 - 12.2024
Customer Service Representative
Journeys Shoes
01.2018 - 09.2020
Quality Inspector
General Electric Company
12.2016 - 12.2017
Janitor
Ford Louisville Assembly Plant
01.2014 - 12.2016
GED -
Jefferson County High School
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